Client Relations Coach

Wing Assistant
Philippines
Workplace: HybridFull timePHP 50,000 - 70,000 monthlyFunction: People, HR & TalentSkills: ["Communication","Facilitation","Coaching","Training","Feedback"]

Client Relations Coach to develop, support, and elevate the performance of Customer Success Managers (CSMs) through coaching, quality assurance, and training delivery. You’ll lead sessions, create coaching plans, maintain documentation, and analyze effectiveness, collaborating with leadership to drive ongoing improvement in a hybrid, US-time-zone environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Wing Assistant
Wing Assistant
1 year ago

Client Relations Coach

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Client Relations Coach to develop, support, and elevate the performance of Customer Success Managers (CSMs) through coaching, quality assurance, and training delivery. You’ll lead sessions, create coaching plans, maintain documentation, and analyze effectiveness, collaborating with leadership to drive ongoing improvement in a hybrid, US-time-zone environment.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: People, HR & Talent

Key Responsibilities

  • •Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management
  • •Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback
  • •Develop and deliver coaching plans tailored to individual performance metrics and team goals
  • •Collaborate with leadership on team skill development, training needs, and continuous improvement
  • •Lead training sessions and skill refreshers to reinforce best practices and performance standards

Pay and Benefits

Salary: PHP 50,000 - 70,000 monthly

Key Requirements

  • •Experience coaching Customer Success Managers, Account Managers, or similar roles
  • •Solid foundation in quality assurance and structured feedback delivery
  • •Former BPO trainers with QA and client-facing experience are strongly encouraged to apply
  • •Excellent communication, facilitation, and coaching skills
  • •Familiarity with CRMs and performance coaching tools
Experience:SaaSB2B servicesSubscription-based support
Skills:CommunicationFacilitationCoachingTrainingFeedback
Tech Stack:HubspotPipedriveStripeDialpad

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
Website