Cisco

1 month ago

Leader, Customer Delivery

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Leads a team of Consulting Engineers/Technical Leaders delivering complex customer programs within Cisco Customer Experience (CX). Ensures delivery excellence, governance, predictability and customer outcomes across Service Provider, Data Centre and strategic customers, partnering with Global CX teams to enable lifecycle execution and AI-enabled, outcome-based delivery aligned to the CX Roadmap.

Location: Japan

Workplace: Hybrid

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Seniority: Manager level

Key Responsibilities

•Drive performance management, goal setting, career development, and engagement to improve CX quality, efficiency, and effectiveness.
•Ensure staffing alignment, capacity planning, and skills readiness across delivery teams.
•Foster an inclusive, high-performance culture aligned to Cisco values and DEI objectives.
•Guide and govern current and future skills for the organization to support CX objectives.
•Align program execution to account plans, renewals, and adoption goals while leading growth initiatives for the APJC region.

Key Requirements

•At least 3 years as a People Leader with Professional Services experience.
•10+ years of IT industry experience.
•Strong experience and exposure to one of the Technical Domains, Cisco Services, PS delivery methodologies and architecture (networking, service provider, migration, data center or software).
•Experience working in a matrixed, global organization.
•CCIE is preferred

Experience:10+ yearsTelecomIT servicesProfessional servicesNetworkingData center

Skills:LeadershipCommunicationStakeholder managementProblem-solvingPeople management

Certifications:CCIE

Tech Stack:Cisco technologiesCCIEAINetworkingData centerAutomation

Company Brief

Cisco

Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Cisco

1 month ago

Leader, Customer Delivery

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Japan

Workplace: Hybrid

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Seniority: Manager level

Key Responsibilities

•Drive performance management, goal setting, career development, and engagement to improve CX quality, efficiency, and effectiveness.
•Ensure staffing alignment, capacity planning, and skills readiness across delivery teams.
•Foster an inclusive, high-performance culture aligned to Cisco values and DEI objectives.
•Guide and govern current and future skills for the organization to support CX objectives.
•Align program execution to account plans, renewals, and adoption goals while leading growth initiatives for the APJC region.

Key Requirements

•At least 3 years as a People Leader with Professional Services experience.
•10+ years of IT industry experience.
•Strong experience and exposure to one of the Technical Domains, Cisco Services, PS delivery methodologies and architecture (networking, service provider, migration, data center or software).
•Experience working in a matrixed, global organization.
•CCIE is preferred

Experience:10+ yearsTelecomIT servicesProfessional servicesNetworkingData center

Skills:LeadershipCommunicationStakeholder managementProblem-solvingPeople management

Certifications:CCIE

Tech Stack:Cisco technologiesCCIEAINetworkingData centerAutomation

Company Brief

Cisco

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor