Customer Experience Banker Non NMLS; Springfield Fremont

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Customer service","Relationship management","Communication","Sales acumen","Presentation"]

Serve as a financial concierge for walk-in customers, building and growing consumer and business relationships by identifying financial goals, recommending deposit and banking products, and resolving customer issues. You’ll educate customers on deposit offerings, follow a disciplined sales process with outbound outreach and referral sourcing, and route customers to other bank areas to deepen partnerships. Handle transactions accurately, balance daily, and follow all operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
1 day ago

Customer Experience Banker Non NMLS; Springfield Fremont

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Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a financial concierge for walk-in customers, building and growing consumer and business relationships by identifying financial goals, recommending deposit and banking products, and resolving customer issues. You’ll educate customers on deposit offerings, follow a disciplined sales process with outbound outreach and referral sourcing, and route customers to other bank areas to deepen partnerships. Handle transactions accurately, balance daily, and follow all operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues effectively.
  • •Educate customers on consumer deposit products and keep knowledge current.
  • •Proactively grow relationships through a disciplined sales process, new customer follow-up, outbound calling, and referral sourcing.
  • •Educate and refer customers to other areas of the bank to deepen relationships and build partnerships.
  • •Follow operational, security, risk, and regulatory policies while processing transactions accurately and balancing daily.

Key Requirements

  • •High school diploma or GED and at least 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role, or a bachelor's degree.
  • •1+ year in customer service in banking, financial services, or goal-driven retail sales.
  • •Strong cash handling skills.
  • •Comfort using technology such as mobile services and online banking services.
  • •Demonstrated ability to provide customer service and communicate effectively.
Experience:1+ years
Skills:Customer serviceRelationship managementCommunicationSales acumenPresentation
Tech Stack:Mobile servicesOnline banking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn