CCSS Representative II

HSBC
Guangzhou
Full timeFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsEducation: bachelorsSkills: ["Communication","Customer-centric","Teamwork","Patience","Empathy"]

Handle customer contacts for HSBC through phone and other channels, providing polite, friendly support and resolving issues at first contact when possible. Deliver promised service in line with customer expectations, understand customer needs, and offer value-added products and services. Perform customer screening and risk assessment, maintain customer relationships, and follow internal processes and procedures with timely task completion.

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FursaFursa
HSBC
HSBC
18 hours ago

CCSS Representative II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Handle customer contacts for HSBC through phone and other channels, providing polite, friendly support and resolving issues at first contact when possible. Deliver promised service in line with customer expectations, understand customer needs, and offer value-added products and services. Perform customer screening and risk assessment, maintain customer relationships, and follow internal processes and procedures with timely task completion.
Location: Guangzhou
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Handle contacts with HSBC customers politely and help resolve issues at first contact where possible.
  • •Deliver what is promised in line with customer expectations and monitor service processes following company procedures.
  • •Analyze customer needs and offer value-added products and services while ensuring customer understanding.
  • •Perform daily work by contacting customers or relevant departments for information, and conduct customer screening and risk assessment.
  • •Build and maintain good customer relationships and improve service quality by completing assigned tasks on time.

Key Requirements

  • •Education standard at least high school diploma and legal working age.
  • •Proficiency in the language(s) required by the process.
  • •Ability to work flexible shifting schedules.
  • •Customer-centric mindset with patience and empathy, able to thrive in a team environment.
  • •Ability to work in a high-volume, fast-paced environment; proficient with personal computers and basic software packages.
  • •Bachelor’s degree or above and 1+ year of financial or accounting related work experience.
  • •Good Chinese and English reading and writing skills.
  • •Basic computer skills (e.g., Microsoft Office) and fast typing speed.
Experience:1+ yearsFinanceAccounting
Education:Bachelor's
Skills:CommunicationCustomer-centricTeamworkPatienceEmpathy
Languages:CantoneseMandarinEnglishChinese
Tech Stack:Personal computersMicrosoft OfficeSpecialised applications

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn