NTT

1 week ago

Clinical IT Helpesk Desk Associate - REMOTE

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide 24/7 service desk support for healthcare customers, handling inbound calls and resolving incidents involving clinical applications. Triage and document issues, then close or escalate tickets related to workflow, devices, application errors, user access, and functionality. Work shift-flexibly in a call center environment, following client training and maintaining a quiet, secure workspace with reliable wired internet and two-factor authentication.

Location: Little Rock

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Handle inbound service desk calls as an agent for the Provider Clinical Service Desk in a 24x7x365 call center environment.
•Respond to healthcare customer issues related to clinical applications, including workflow issues, device problems, application errors, user access, and functionality.
•Document and track incident details and close or escalate incident tickets in a timely manner.
•Drive resolution of incidents within a 24/7 desk and remain available in the phone queue for scheduled shifts.
•Maintain a quiet, private workspace with high-speed wired internet and use a working cell phone for manager communication.

Travel: Low travel

Pay and Benefits

Salary: USD 37,944 - 62,000

Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceDisability InsuranceEmployee Assistance

Key Requirements

•Minimum 2 years of service desk/helpdesk experience or an equivalent combination of education and technical troubleshooting experience.
•Minimum 1 year of technical troubleshooting experience.
•High school diploma or equivalent required.
•Proficient typing and English language skills (verbal and written).
•Strong listening and communication skills to understand caller needs and requests.

Experience:2+ yearsHealthcareCall center

Education:High School

Skills:CommunicationInterpersonal skillsListeningProblem-solvingFast-paced adaptability

Languages:English

Tech Stack:EpicCernerMcKessonMeditechTwo-Factor Authentication

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT