NTT

2 months ago

Support Engineer (L1 Support)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide Level 1 production support in a 24×7 rotating shift model. Monitor production data pipelines, perform initial incident triage and severity classification, and execute documented runbooks and recovery procedures. Maintain incident communications, ticket updates, and status reporting, escalating unresolved issues to Level 2 with the right diagnostic context. Support ADF, Azure SQL, Databricks, Snowflake, and Power BI in production environments.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Support ADF, Azure SQL, Databricks, Snowflake, and Power BI in production environments.
•Monitor production data pipelines on a 24×7 basis.
•Perform initial incident triage and severity classification.
•Execute documented runbooks and standard recovery procedures.
•Maintain incident communications, ticket updates, and status reporting; escalate unresolved incidents to Level 2 with diagnostic context.

Key Requirements

•Support ADF, Azure SQL, Databricks, Snowflake, and Power BI in production environments.
•Operate effectively in a 24×7 support model with rotating shifts.
•Monitor production data pipelines on a 24×7 basis.
•Perform initial incident triage and severity classification.
•Execute documented runbooks and standard recovery procedures.

Skills:Incident triageCommunicationTicket managementEscalation

Tech Stack:ADFAzure SQLDatabricksSnowflakePower BI24×7 support modelRunbooks

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT