Cloud Support Engineer

Akamai Technologies
Tokyo
Workplace: RemoteFull timeFunction: Product ManagementSkills: ["Communication","Collaboration","Problem-solving","Customer service"]

Support engineers resolve complex web/app and network-related issues for Akamai customers in Japan, collaborating with cross-functional teams to diagnose, resolve, and report on technical problems. You’ll help minimize service disruptions, contribute to global support best practices, and communicate in Japanese and English while guiding customers and internal teams through incidents and escalations.

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FursaFursa
Akamai Technologies
Akamai Technologies
5 months ago

Cloud Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Support engineers resolve complex web/app and network-related issues for Akamai customers in Japan, collaborating with cross-functional teams to diagnose, resolve, and report on technical problems. You’ll help minimize service disruptions, contribute to global support best practices, and communicate in Japanese and English while guiding customers and internal teams through incidents and escalations.
Location: Tokyo
Workplace: Remote
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Collaborate with customers and internal teams to identify, diagnose, resolve and report on technical issues
  • •Contribute to the strategic direction of the global support team to develop and implement best practices
  • •Partner with Sales, Services, Engineering and Support teams to ensure customer success on the Akamai platform
  • •Manage customer incidents and escalations to closure with independence
  • •Communicate with customers in Japanese and internal communication in English (written and spoken)

Key Requirements

  • •Experience troubleshooting web applications (HTML, JavaScript, JSP) and web protocols (HTTP(S), TCP/IP, DNS, SSL)
  • •Ability to diagnose, resolve, and report technical issues collaborating with customers and internal teams
  • •Excellent written and spoken communication in Japanese and English
  • •Strong problem-solving mindset with ability to build trusted relationships and guide teammates
  • •Willingness to learn and educate self continuously
Experience:Cloud servicesInternet
Skills:CommunicationCollaborationProblem-solvingCustomer service
Languages:JapaneseEnglish
Tech Stack:HTMLJavaScriptJSPHTTPTCP/IPDNSSSL

Company Brief

Akamai Technologies
Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United States
Founded: 1998
WebsiteLinkedIn