Assistant Manager/Manager Claims Control & Specialised Claims Unit (Kuala Lumpur, MY)

Allianz
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Decision-making","Analytical thinking"]

Lead claims operations in a specialised unit, overseeing end-to-end P&C claim handling, fraud management, and performance monitoring. Drive leakage reduction through root-cause analysis, process improvements, and staff training while coordinating Adjusters’ investigations, policy compliance, and administrative systems to ensure efficient settlement and excellent customer service within Allianz’s claims ecosystem.

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FursaFursa
Allianz
Allianz
4 months ago

Assistant Manager/Manager Claims Control & Specialised Claims Unit (Kuala Lumpur, MY)

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Last checked: 18 hours agoStatus: Live

Job Summary

Lead claims operations in a specialised unit, overseeing end-to-end P&C claim handling, fraud management, and performance monitoring. Drive leakage reduction through root-cause analysis, process improvements, and staff training while coordinating Adjusters’ investigations, policy compliance, and administrative systems to ensure efficient settlement and excellent customer service within Allianz’s claims ecosystem.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Regular review of open files to identify root causes of claims leakage and translate findings into action plans to reduce leakage through process improvements and/or training
  • •Manage specialised claims from notification up to settlement, i.e., manage the progress of Adjusters’ investigation
  • •Periodic monitoring of outstanding claim files with Adjusters
  • •Review work processes and provide solutions to improve claim guidelines and work processes
  • •Assist in department’s administrative works, systems and procedures for smooth operations and continuous improvement

Key Requirements

  • •Bachelor’s Degree or equivalent, in any related field / Associated MII / CII
  • •Minimum 5 years’ experience in P&C claim handling
  • •Well verse with claims processes and handling
  • •Good policy understanding in terms of the policy conditions, exclusions etc.
  • •Familiar with the use of AI tools such as ChatGPT for tasks simplification
Experience:5+ yearsInsuranceClaimsP&C
Education:Bachelor's
Skills:CommunicationDecision-makingAnalytical thinking
Tech Stack:ChatGPTAI tools

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn