Call Center Representative

Qureos
Anywhere
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer-focused","Active listening","Communication","Detail oriented","Time management","Decision making","Adaptability","Reliability","Problem-solving"]

Provide outstanding customer service as a call center representative by handling inbound and outbound calls, answering questions, resolving complaints, and troubleshooting product or service issues. You’ll actively listen to callers, confirm and clarify details, diffuse tense situations, and deliver accurate, efficient responses. The role includes meeting call center metrics, using CRM and related tools effectively, making recommendations when appropriate, and participating in training to expand your knowledge.

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FursaFursa
Qureos
Qureos
1 day ago

Call Center Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide outstanding customer service as a call center representative by handling inbound and outbound calls, answering questions, resolving complaints, and troubleshooting product or service issues. You’ll actively listen to callers, confirm and clarify details, diffuse tense situations, and deliver accurate, efficient responses. The role includes meeting call center metrics, using CRM and related tools effectively, making recommendations when appropriate, and participating in training to expand your knowledge.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Answering or making calls to understand and address customer needs, complaints, or issues.
  • •Responding efficiently and accurately to callers by explaining solutions and ensuring they feel supported.
  • •Engaging in active listening to confirm or clarify information and diffusing angry clients when needed.
  • •Utilizing software, databases, scripts, and tools appropriately to manage customer interactions.
  • •Meeting or exceeding call center metrics while building lasting client relationships and participating in training.

Key Requirements

  • •High school diploma or equivalent.
  • •Exceptional customer service with active listening and strong verbal and written communication skills.
  • •Understanding of company products, services, and policies.
  • •Proficiency with computers, especially CRM software, and strong typing skills.
  • •Strong time management, decision making, and ability to ask probing questions and diffuse tense situations.
Education:High School
Skills:Customer-focusedActive listeningCommunicationDetail orientedTime managementDecision makingAdaptabilityReliabilityProblem-solving
Tech Stack:CRMDatabasesScriptsCall center softwareTools

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn