Account Manager (SMB) North America

Sprinto
India
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2-4 yearsSkills: ["Negotiation","Organizational discipline","Communication","Analytical thinking","Proactive risk management"]

Own a high-volume portfolio of startup and early-stage SMB accounts across renewals, upsells, and day-to-day relationship management. Manage the renewal pipeline end to end by forecasting, tracking renewals ahead of expiry, and closing on time. Confidently negotiate commercial terms and spot expansion opportunities across compliance frameworks. Proactively reduce payment and billing risk and run CRM-driven workflows, partnering with Customer Success, Sales, Finance, and the audit team to unblock renewals and report on portfolio health.

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FursaFursa
Sprinto
Sprinto
1 day ago

Account Manager (SMB) North America

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own a high-volume portfolio of startup and early-stage SMB accounts across renewals, upsells, and day-to-day relationship management. Manage the renewal pipeline end to end by forecasting, tracking renewals ahead of expiry, and closing on time. Confidently negotiate commercial terms and spot expansion opportunities across compliance frameworks. Proactively reduce payment and billing risk and run CRM-driven workflows, partnering with Customer Success, Sales, Finance, and the audit team to unblock renewals and report on portfolio health.
Location: India
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a high-volume launch portfolio, including renewals, upsells, and day-to-day relationships across SMB accounts.
  • •Run the renewal pipeline end to end: track renewals ahead of expiry, forecast accurately, and close on time.
  • •Negotiate commercial terms including pricing, discounts, and contract length for multi-year commitments.
  • •Identify and close expansion opportunities for additional security/compliance frameworks and plan upgrades during renewals.
  • •Manage payment and billing risk early and partner cross-functionally to unblock renewals, resolve billing disputes, and report portfolio health.

Pay and Benefits

Perks:Remote WorkHealth InsuranceAccident ProtectionLife InsuranceLearning BudgetUnlimited LeaveCo-working AllowanceWorkspace Setup

Key Requirements

  • •2–4 years in account management, customer success, renewals, or sales, ideally in SaaS.
  • •Experience in security, compliance, or GRC software is a plus.
  • •Comfort negotiating price and terms without getting defensive or over-discounting.
  • •Strong organizational discipline to manage many accounts at different stages using dashboards and playbooks.
  • •Clear, concise written and verbal communication for fast, high-volume outreach.
Experience:2-4 yearsSaaSSecurityComplianceGRC
Skills:NegotiationOrganizational disciplineCommunicationAnalytical thinkingProactive risk management
Tech Stack:CRM

Company Brief

Sprinto
Provides automated compliance and security assurance platform to help SaaS companies achieve and maintain certifications like SOC 2, ISO 27001, and GDPR through continuous evidence collection, control orchestration, and audit readiness.
Industry: RegTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Mumbai, India
Founded: 2019
WebsiteLinkedIn