Senior Customer Success Manager- Public Sector at GitLab (United States)

GitLab

2 weeks ago

Senior Customer Success Manager- Public Sector

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own a portfolio of Public Sector accounts and drive adoption, retention, and expansion of the GitLab DevSecOps platform. Translate pre-sales command plans into clear objectives, guide customers on Git, CI/CD, and DevSecOps best practices, and map the customer journey over time. Act as the primary liaison between customers and internal teams (Support, Product, Engineering, Sales, Professional Services) while staying current on releases.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Partner with Public Sector customers to translate pre-sales command plans and business outcomes into clear, actionable objectives.
•Guide customers on effective use of the GitLab platform, including DevSecOps principles and typical Git workflows and branching strategies.
•Map and manage the customer journey and coach adoption of new GitLab use cases over time.
•Coordinate across Support, Product Management, Sales, Professional Services, and other teams to resolve questions, issues, and escalations.
•Use project management to plan, track, and deliver customer enablement and success initiatives across multiple stakeholders.

Pay and Benefits

Salary: USD 103,200 - 174,600 annually

Equity and Bonus:Equity

Perks:Paid LeaveParental LeaveHome OfficeLearning Budget

Key Requirements

•Eligibility as a United States Person (U.S. citizen, lawful permanent resident, refugee, or asylee) per government requirements.
•Background in Customer Success or a similar customer-facing role with a track record of driving satisfaction, adoption, and retention.
•Experience partnering with customers to connect technical capabilities to business outcomes and define measurable objectives.
•Understanding of Git and common branching strategies, plus familiarity with the software development lifecycle and development pipelines.
•Knowledge of continuous integration, continuous deployment, and DevSecOps concepts and how customers apply them.

Experience:Public sector

Skills:CommunicationPresentationOrganizational skillsProject managementProblem-solving

Languages:English

Tech Stack:GitCI/CDDevSecOps

Eligibility

Nationality:US National

Company Brief

GitLab

Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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GitLab

2 weeks ago

Senior Customer Success Manager- Public Sector

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Partner with Public Sector customers to translate pre-sales command plans and business outcomes into clear, actionable objectives.
•Guide customers on effective use of the GitLab platform, including DevSecOps principles and typical Git workflows and branching strategies.
•Map and manage the customer journey and coach adoption of new GitLab use cases over time.
•Coordinate across Support, Product Management, Sales, Professional Services, and other teams to resolve questions, issues, and escalations.
•Use project management to plan, track, and deliver customer enablement and success initiatives across multiple stakeholders.

Pay and Benefits

Salary: USD 103,200 - 174,600 annually

Equity and Bonus:Equity

Perks:Paid LeaveParental LeaveHome OfficeLearning Budget

Key Requirements

•Eligibility as a United States Person (U.S. citizen, lawful permanent resident, refugee, or asylee) per government requirements.
•Background in Customer Success or a similar customer-facing role with a track record of driving satisfaction, adoption, and retention.
•Experience partnering with customers to connect technical capabilities to business outcomes and define measurable objectives.
•Understanding of Git and common branching strategies, plus familiarity with the software development lifecycle and development pipelines.
•Knowledge of continuous integration, continuous deployment, and DevSecOps concepts and how customers apply them.

Experience:Public sector

Skills:CommunicationPresentationOrganizational skillsProject managementProblem-solving

Languages:English

Tech Stack:GitCI/CDDevSecOps

Eligibility

Nationality:US National

Company Brief

GitLab

Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn