Senior Customer Success Manager- Public Sector

GitLab
United States
Workplace: RemoteFull timeUSD 103,200 - 174,600 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Presentation","Organizational skills","Project management","Problem-solving"]

Own a portfolio of Public Sector accounts and drive adoption, retention, and expansion of the GitLab DevSecOps platform. Translate pre-sales command plans into clear objectives, guide customers on Git, CI/CD, and DevSecOps best practices, and map the customer journey over time. Act as the primary liaison between customers and internal teams (Support, Product, Engineering, Sales, Professional Services) while staying current on releases.

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FursaFursa
GitLab
GitLab
2 months ago

Senior Customer Success Manager- Public Sector

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own a portfolio of Public Sector accounts and drive adoption, retention, and expansion of the GitLab DevSecOps platform. Translate pre-sales command plans into clear objectives, guide customers on Git, CI/CD, and DevSecOps best practices, and map the customer journey over time. Act as the primary liaison between customers and internal teams (Support, Product, Engineering, Sales, Professional Services) while staying current on releases.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Partner with Public Sector customers to translate pre-sales command plans and business outcomes into clear, actionable objectives.
  • •Guide customers on effective use of the GitLab platform, including DevSecOps principles and typical Git workflows and branching strategies.
  • •Map and manage the customer journey and coach adoption of new GitLab use cases over time.
  • •Coordinate across Support, Product Management, Sales, Professional Services, and other teams to resolve questions, issues, and escalations.
  • •Use project management to plan, track, and deliver customer enablement and success initiatives across multiple stakeholders.

Pay and Benefits

Salary: USD 103,200 - 174,600 annually
Equity and Bonus:Equity
Perks:Paid LeaveParental LeaveHome OfficeLearning Budget

Key Requirements

  • •Eligibility as a United States Person (U.S. citizen, lawful permanent resident, refugee, or asylee) per government requirements.
  • •Background in Customer Success or a similar customer-facing role with a track record of driving satisfaction, adoption, and retention.
  • •Experience partnering with customers to connect technical capabilities to business outcomes and define measurable objectives.
  • •Understanding of Git and common branching strategies, plus familiarity with the software development lifecycle and development pipelines.
  • •Knowledge of continuous integration, continuous deployment, and DevSecOps concepts and how customers apply them.
Experience:Public sector
Skills:CommunicationPresentationOrganizational skillsProject managementProblem-solving
Languages:English
Tech Stack:GitCI/CDDevSecOps

Eligibility

Nationality:US National

Company Brief

GitLab
Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn