Associate Support Engineer - Treasury & Risk

Abu Dhabi Islamic Bank
Abu Dhabi
Workplace: OnsiteFull timeFunction: Finance & AccountingEducation: bachelorsSkills: []

Provide first-level technical and functional support for Business Platform applications in a core banking environment. Monitor application availability and performance, manage incidents and service requests (L1/L2) within SLAs, and handle user troubleshooting in shifts. Perform basic troubleshooting and root cause analysis, support SIT/UAT and deployments, maintain knowledge repositories, and follow ITIL incident/problem/change processes while coordinating with business and technical teams.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank
1 month ago

Associate Support Engineer - Treasury & Risk

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide first-level technical and functional support for Business Platform applications in a core banking environment. Monitor application availability and performance, manage incidents and service requests (L1/L2) within SLAs, and handle user troubleshooting in shifts. Perform basic troubleshooting and root cause analysis, support SIT/UAT and deployments, maintain knowledge repositories, and follow ITIL incident/problem/change processes while coordinating with business and technical teams.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Finance & Accounting
Seniority: Entry level

Key Responsibilities

  • •Monitor Business Platform applications to ensure availability and performance.
  • •Handle incident troubleshooting and service requests (L1/L2) within defined SLAs, including user support in shifts.
  • •Log, track, and follow up on issues using service management tools and escalate critical issues to technical teams.
  • •Perform basic troubleshooting and root cause analysis, and support defect resolution with development and vendor teams.
  • •Support testing (SIT/UAT), deployments, post-release validation, and maintain operational documentation and support manuals.

Key Requirements

  • •Bachelor's degree in Computer Science, Information Technology, or Engineering.
  • •Basic understanding of SQL and databases.
  • •Basic awareness of APIs and integrations.
  • •Basic understanding of IT service management tools (e.g., ServiceNow).
  • •Ensure adherence to ITIL processes (Incident, Problem, Change Management).
Education:Bachelor's
Tech Stack:SQLDatabasesAPIsIntegrationsServiceNowITILSITUAT

Eligibility

Nationality:UAE National

Company Brief

Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1997
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor