Help Desk Tier - Junior Network and Systems Administrator​ (OCONUS)

GovCIO
Djibouti
Workplace: OnsiteFull timeUSD 65,000 - 70,000 annuallyFunction: Administration & Executive AssistanceExperience: 3-9 yearsEducation: high_schoolSkills: ["Communication","Problem-solving"]

Provide Tier I/II help desk support for internal and external users by troubleshooting and resolving hardware, software, network, and telecommunications issues. Diagnose and analyze problems using prescribed solutions, maintain ticketing/records, and escalate to specialists when needed. Support network and computing environments, administer system security measures, monitor systems, and document procedures. Write or modify basic scripts to improve performance and automate administration.

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FursaFursa
GovCIO
GovCIO
9 hours ago

Help Desk Tier - Junior Network and Systems Administrator​ (OCONUS)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 47 minutes agoStatus: Live

Job Summary

Provide Tier I/II help desk support for internal and external users by troubleshooting and resolving hardware, software, network, and telecommunications issues. Diagnose and analyze problems using prescribed solutions, maintain ticketing/records, and escalate to specialists when needed. Support network and computing environments, administer system security measures, monitor systems, and document procedures. Write or modify basic scripts to improve performance and automate administration.
Location: Djibouti
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Resolve technical problems and answer queries for internal/external users across hardware, software, network, and telecommunications systems.
  • •Diagnose, identify, isolate, and analyze issues using guidelines and prescribed solutions; route to specialists when needed.
  • •Maintain and update records and tracking databases, and alert management to recurring problem patterns.
  • •Maintain and administer computer networks and related computing environments, including configurations, applications, and system software.
  • •Plan, coordinate, and implement network/system security measures and perform monitoring and analysis for in-house systems.

Pay and Benefits

Salary: USD 65,000 - 70,000 annually

Key Requirements

  • •High school with 3–6 years (or commensurate experience) providing IT support for Tier 1 and Tier 2.
  • •High school with 6–9 years (or commensurate experience) providing IT support in Tier 1 and Tier 2 roles.
  • •CompTIA Security+ (or higher) certification, with a copy presented with the application.
  • •Current and active U.S. passport and current and active U.S. driver’s license.
  • •Demonstrated experience using ticketing systems to log, track, and resolve user issues.
Experience:3-9 yearsIT supportNetwork administrationHelp desk
Education:High School
Skills:CommunicationProblem-solving
Licenses:U.S. Driver's License
Certifications:CompTIA Security+Cisco Certified Network Associate (CCNA)
Languages:English
Tech Stack:CiscoCompTIA Security+Microsoft AzureMicrosoft 365

Eligibility

Security Clearance:TS/SCI

Company Brief

GovCIO
Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.
Industry: Professional Services
Growth: Established Company
Headquarters: Herndon, United States
WebsiteLinkedIn