Shopify Operations Manager

Wing Assistant
Philippines
Workplace: RemoteFull timePHP 70,000 - 82,000 monthlyFunction: Business OperationsSkills: ["Independent work","Communication","Workflow improvement","Reporting","Team oversight"]

Own day-to-day operations for a Shopify-based business: manage the customer service team and escalations, oversee inventory levels and restock forecasting, and maintain accurate SKU/variant data. Coordinate logistics with factories and production timelines, run weekly KPI reporting, and improve SOPs and workflows using Notion. Ensure campaigns and launches stay on schedule while serving customers with tracking updates.

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FursaFursa
Wing Assistant
Wing Assistant
3 days ago

Shopify Operations Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own day-to-day operations for a Shopify-based business: manage the customer service team and escalations, oversee inventory levels and restock forecasting, and maintain accurate SKU/variant data. Coordinate logistics with factories and production timelines, run weekly KPI reporting, and improve SOPs and workflows using Notion. Ensure campaigns and launches stay on schedule while serving customers with tracking updates.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Manage the existing customer service team, track response/resolution times, and handle escalations, refunds, and exchanges.
  • •Monitor inventory, track sell-through rates, and forecast restock timing; coordinate with factories and oversee production timelines.
  • •Update inventory for SKUs and product variants weekly, check order statuses, and provide customers with tracking information.
  • •Manage operations and systems in Notion, build and improve SOPs, and keep launches and campaigns organized on schedule.
  • •Manage weekly KPIs and reporting to ensure team efficiency and quality standards.

Pay and Benefits

Salary: PHP 70,000 - 82,000 monthly
Perks:Paid TrainingRemote WorkOvertime PayJob Security

Key Requirements

  • •Proven experience managing a Shopify store.
  • •Solid experience handling inventory tracking, multiple SKUs, and forecasting.
  • •Ability to operate independently as an Operations Manager, building SOPs and improving workflows with minimal supervision.
  • •Experience managing customer service systems and reporting while overseeing a team.
  • •High reading, writing, and clear spoken communication to liaise with customers, factories, and internal staff.
Experience:E-commerceOperations
Skills:Independent workCommunicationWorkflow improvementReportingTeam oversight
Tech Stack:ShopifyNotionParcelwill

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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