CRM Engineer - ServiceNow (Global role)

Atos
Philippines
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Collaboration","Requirement translation","Unit testing","Debugging","Peer review"]

Design, configure, and develop advanced ServiceNow solutions for CRM and Customer Service Management (CSM), including CRM workflows, intelligent customer workflow automation, and enterprise integrations. Build CSM capabilities such as case management, omnichannel engagement, knowledge management, and customer self-service portals. Leverage Now Assist GenAI skills, AI Agents, and agentic workflows, and implement integrations via REST/SOAP APIs, IntegrationHub, and MID Server. Support testing, release activities, and post-production stabilization.

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FursaFursa
Atos
Atos
1 day ago

CRM Engineer - ServiceNow (Global role)

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Last checked: 2 hours agoStatus: Live

Job Summary

Design, configure, and develop advanced ServiceNow solutions for CRM and Customer Service Management (CSM), including CRM workflows, intelligent customer workflow automation, and enterprise integrations. Build CSM capabilities such as case management, omnichannel engagement, knowledge management, and customer self-service portals. Leverage Now Assist GenAI skills, AI Agents, and agentic workflows, and implement integrations via REST/SOAP APIs, IntegrationHub, and MID Server. Support testing, release activities, and post-production stabilization.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Design, configure, and develop ServiceNow solutions across CRM, CSM, enterprise workflow modules, and custom applications.
  • •Build CSM workflows including case management, customer interaction management, omnichannel engagement, knowledge management, and customer self-service portals.
  • •Implement intelligent workflows using Now Assist GenAI skills, AI agents, business rules, client scripts, UI policies, script includes, catalogs, and integrations.
  • •Develop and maintain scoped applications with ServiceNow Studio, including CMDB/CI lifecycle and CSDM-aligned service modeling.
  • •Perform unit testing, debugging, defect resolution, support upgrades/release management, and participate in deployment, UAT, hypercare, and post-production stabilization.

Key Requirements

  • •5+ years of ServiceNow platform development with expertise in CRM/CSM workflows, intelligent workflow automation, enterprise integrations, and CMDB/CSDM implementations.
  • •Hands-on experience as a ServiceNow Developer in enterprise or consulting environments.
  • •Strong understanding of customer service operations, digital customer engagement, and CRM workflow automation.
  • •Expertise in JavaScript, Glide APIs, Flow Designer, Script Includes, Business Rules, Client Scripts, UI Policies, and integrations.
  • •Knowledge of Now Assist GenAI skills, AI Agents/agentic workflows, and AI search (plus AI integration approaches such as A2A/MCP as an advantage).
Experience:ServiceNowEnterpriseConsulting
Skills:CollaborationRequirement translationUnit testingDebuggingPeer review
Tech Stack:ServiceNowCRMCSMCustomer Service ManagementNow AssistGenAI workflowsAI AgentsAI-driven automationAI SearchJavaScriptGlide APIsFlow DesignerScript IncludesBusiness RulesClient ScriptsUI PoliciesIntegrationsREST APIsSOAP APIsIntegrationHub

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn