Mark43

1 month ago

Customer Experience Manager - Pennsylvania

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 39 minutes agoStatus: Live

Job Summary

Customer-facing, client-obsessed role focusing on post-implementation care, driving product adoption, collecting feedback for the road map, and ensuring high client satisfaction. Work across cross-functional teams (Support, Account Management, Implementation) to advocate for customers, manage relationships at client sites, and help renewals/expansions while traveling up to 50-80%. Must reside in Pennsylvania, US, and work remotely with on-site client visits.

Location: Pennsylvania

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Advocate for the client to ensure their needs are met and serve as trusted advisor to ensure customer success.
•Engage in pre- and post-implementation activities to establish relationships and domain expertise early in deployment and on-site post-implementation tasks.
•Collaborate with Customer Support, Account Management, and Implementation teams to ensure a smooth post-implementation experience for clients.
•Learn and document clients’ current workflows, track tasks and deliverables, and maintain clear records of client meetings.
•Travel to client sites as needed and drive renewals/expansions while collecting and relaying feedback to influence the product roadmap.

Travel: High travel

Key Requirements

•5-10 years of account management, customer success, consulting, project management, and/or customer success experience.
•Previous Law Enforcement experience preferred.
•Proven experience participating in a complex project from start to finish.
•Outstanding written and oral communication skills; ability to adjust internal jargon for external clients.
•Ability to travel up to 50-80% and work directly from client sites.

Experience:5-10 yearsPublic sectorLaw enforcementCustomer experienceAccount management

Skills:CommunicationRelationship-buildingProblem-solvingOrganizationTime management

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Mark43

Provides cloud-native public safety software including records management, computer-aided dispatch, analytics, and workflow tools to modernize police, fire, and EMS operations and improve community safety and operational efficiency.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: New York, United States

Founded: 2012

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Mark43

1 month ago

Customer Experience Manager - Pennsylvania

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 39 minutes agoStatus: Live

Job Summary

Location: Pennsylvania

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Advocate for the client to ensure their needs are met and serve as trusted advisor to ensure customer success.
•Engage in pre- and post-implementation activities to establish relationships and domain expertise early in deployment and on-site post-implementation tasks.
•Collaborate with Customer Support, Account Management, and Implementation teams to ensure a smooth post-implementation experience for clients.
•Learn and document clients’ current workflows, track tasks and deliverables, and maintain clear records of client meetings.
•Travel to client sites as needed and drive renewals/expansions while collecting and relaying feedback to influence the product roadmap.

Travel: High travel

Key Requirements

•5-10 years of account management, customer success, consulting, project management, and/or customer success experience.
•Previous Law Enforcement experience preferred.
•Proven experience participating in a complex project from start to finish.
•Outstanding written and oral communication skills; ability to adjust internal jargon for external clients.
•Ability to travel up to 50-80% and work directly from client sites.

Experience:5-10 yearsPublic sectorLaw enforcementCustomer experienceAccount management

Skills:CommunicationRelationship-buildingProblem-solvingOrganizationTime management

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Mark43

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: New York, United States

Founded: 2012

Website LinkedIn