IDP Call Support Associate

Campbell Soup
Pennsylvania
Workplace: HybridFull timeUSD 37,000 - 50,900 annuallyFunction: Product ManagementExperience: 2+ yearsEducation: associatesSkills: ["Attention to detail","Organization","Multitasking","Urgency","Accuracy","Communication","Ownership","Continuous learning","Team focus"]

Provide timely phone and email support to independent distributor partners and DSD operations teams, maintaining accurate inquiry tracking and daily audits. Process partner setup changes and special orders, help resolve IDOC/interface errors and open orders, and review shared inboxes and ServiceNow items. Support plant close and order processing accuracy, test and implement system/process changes, document procedures, and escalate issues when needed while partnering cross-functionally with sales and operations.

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Campbell Soup
Campbell Soup
3 days ago

IDP Call Support Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide timely phone and email support to independent distributor partners and DSD operations teams, maintaining accurate inquiry tracking and daily audits. Process partner setup changes and special orders, help resolve IDOC/interface errors and open orders, and review shared inboxes and ServiceNow items. Support plant close and order processing accuracy, test and implement system/process changes, document procedures, and escalate issues when needed while partnering cross-functionally with sales and operations.
Location: Pennsylvania
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Deliver timely, thorough responses to phone and email inquiries from independent distributor partners and DSD operations personnel while maintaining inquiry tracking.
  • •Process and support DSD plant or IDP setup changes and special IDP orders in a database system.
  • •Initiate plant closes to ensure route orders process correctly, including accelerations as needed.
  • •Audit transactions daily, correct IDOC/interface errors and open orders, and review shared email boxes and ServiceNow items.
  • •Test, support, and implement new systems/process changes and document required work processes, while escalating issues as needed.

Pay and Benefits

Salary: USD 37,000 - 50,900 annually
Perks:Health InsuranceDental401kPaid LeaveLife InsuranceLong-term DisabilityAd&d

Key Requirements

  • •Associate Degree or a minimum of 2 years of related experience.
  • •Strong attention to detail, organization, and ability to balance multiple tasks.
  • •Urgency, accuracy, and mental focus in a fast-paced environment.
  • •Proficiency with Microsoft Office, digital workflow systems, and database management systems (e.g., SAP).
  • •Ability to communicate effectively and deliver exceptional customer service; professionalism and ownership.
Experience:2+ yearsCPGDistribution
Education:Associate's
Skills:Attention to detailOrganizationMultitaskingUrgencyAccuracyCommunicationOwnershipContinuous learningTeam focus
Languages:Spanish
Tech Stack:Microsoft OfficeSAPServiceNowIDOCIntegrity reportingOrder managementDatabase management systems

Company Brief

Campbell Soup
Produces and markets soups, snacks, sauces, and packaged food products under brands such as Campbell's, Pace, and Swanson. The company serves retail, foodservice, and grocery customers across North America and international markets.
Industry: Food Production
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Camden, United States
Founded: 1869
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