Sr Account Manager, AMER

Customer
United Kingdom, Ireland
Workplace: RemoteFull timeUSD 144,400 - 228,500 annuallyFunction: Customer Success & Account ManagementSkills: ["Commercial ownership","Forecasting","Multi-threaded relationship building","Data-driven decision-making","Clear communication"]

Own the full commercial strategy for a portfolio of mid-market and enterprise accounts in the AMER region. Drive renewals, expansion, and churn mitigation by articulating ROI, advancing adoption, and maintaining multi-threaded relationships across stakeholders. Build and communicate accurate forecasting for renewal and expansion pipelines, collaborate closely with Customer Success and Sales on deals, and partner with Legal and Finance to move complex renewals forward.

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FursaFursa
Customer
Customer
10 hours ago

Sr Account Manager, AMER

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own the full commercial strategy for a portfolio of mid-market and enterprise accounts in the AMER region. Drive renewals, expansion, and churn mitigation by articulating ROI, advancing adoption, and maintaining multi-threaded relationships across stakeholders. Build and communicate accurate forecasting for renewal and expansion pipelines, collaborate closely with Customer Success and Sales on deals, and partner with Legal and Finance to move complex renewals forward.
Location: United Kingdom, Ireland
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own renewals, expansion, and churn mitigation for a portfolio of mid-market and enterprise accounts.
  • •Drive growth by helping customers adopt Customer.io strategically and identify new use cases while articulating ROI.
  • •Forecast renewal and expansion pipeline accurately using a clear, repeatable methodology.
  • •Build multi-threaded relationships across day-to-day operators and senior stakeholders, serving as a trusted commercial advisor.
  • •Partner with Customer Success, Sales, Legal, and Finance to move deals forward and manage account health.

Pay and Benefits

Salary: USD 144,400 - 228,500 annually
Perks:Health InsuranceDentalVisionPaid LeaveRemote WorkLearning Budget

Key Requirements

  • •5+ years in a Sr Account Management, Sales, or related SaaS commercial role with direct ownership of a revenue number.
  • •Experience managing $5m ARR, predominantly in the mid-market space.
  • •Proven ability to grow customer spend through adoption and value articulation (not just overages/true-ups).
  • •A clear forecasting methodology you can explain, including renewal and expansion pipeline logic.
  • •Comfort with pulling usage data, tracking account health scores, and building dashboards.
Experience:SaaS
Skills:Commercial ownershipForecastingMulti-threaded relationship buildingData-driven decision-makingClear communication

Company Brief

Customer
Customer.io provides a customer engagement platform that lets businesses send data-driven email, push, SMS, in-app messages, and webhooks to build personalized user journeys and improve retention and lifecycle communications.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Revenue: USD 25M to 50M
Growth: Growth Stage Startup
Valuation: USD 500M to 1B
Funding: Series A
Headquarters: Portland, United States
Founded: 2012
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor