Algolia

4 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Customer Success Manager role focused on supporting APAC customers for Algolia, driving adoption, retention and value realization of a highly technical SaaS platform. You will build consultative relationships, collaborate with Account Executives and Solutions Architects, lead business reviews, and proactively optimize customers’ use of the Algolia platform while identifying growth opportunities and mitigating churn.

Location: Sydney

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Drive the adoption, value realization, retention and overall success of our customers
•Build trusted, consultative relationships with key stakeholders
•Coach customers to get the most out of Algolia by aligning with their objectives and KPIs
•Demonstrate and communicate Algolia’s value proposition and product capabilities
•Lead regular Business Reviews to evaluate adoption, impact, feedback, and next steps

Key Requirements

•3+ years in customer success, account management, digital consultancy or project management, preferably in a SaaS business
•Located in Australian Eastern or Central Standard Time Zone
•Experience managing a portfolio of accounts for a highly technical product
•Proven ability to build strong relationships, establish credibility, and communicate effectively across all levels of an organization
•Ability to set priorities, drive decisions and resolve issues

Experience:3+ yearsSaaS

Skills:CommunicationRelationship-buildingPresentationTime managementProblem-solving

Languages:English

Company Brief

Algolia

Provides a hosted search and discovery API that enables developers and product teams to build fast, relevant search and discovery experiences across websites and applications with features like instant search, personalization, and analytics.

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Algolia

4 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Sydney

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Drive the adoption, value realization, retention and overall success of our customers
•Build trusted, consultative relationships with key stakeholders
•Coach customers to get the most out of Algolia by aligning with their objectives and KPIs
•Demonstrate and communicate Algolia’s value proposition and product capabilities
•Lead regular Business Reviews to evaluate adoption, impact, feedback, and next steps

Key Requirements

•3+ years in customer success, account management, digital consultancy or project management, preferably in a SaaS business
•Located in Australian Eastern or Central Standard Time Zone
•Experience managing a portfolio of accounts for a highly technical product
•Proven ability to build strong relationships, establish credibility, and communicate effectively across all levels of an organization
•Ability to set priorities, drive decisions and resolve issues

Experience:3+ yearsSaaS

Skills:CommunicationRelationship-buildingPresentationTime managementProblem-solving

Languages:English

Company Brief

Algolia

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn