Customer Success Manager

Anthropic
Tokyo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 6+ yearsEducation: bachelorsSkills: ["Strategic mindset","Cross-functional collaboration","Project management","Ability to work in ambiguous environments","Roll up your sleeves mentality"]

Own customer outcomes for Anthropic’s most complex Japan-based enterprise accounts, guiding adoption of Claude capabilities including API, Claude for Enterprise, and Claude Code. Build strategic relationships, plan and optimize consumption and seat-based usage, lead change management for end-user adoption, and run Quarterly Business Reviews. As the founding CSM in Japan, develop regional playbooks and processes while partnering with global teams and product stakeholders to shape research and go-to-market priorities.

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Anthropic
Anthropic
3 days ago

Customer Success Manager

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Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Own customer outcomes for Anthropic’s most complex Japan-based enterprise accounts, guiding adoption of Claude capabilities including API, Claude for Enterprise, and Claude Code. Build strategic relationships, plan and optimize consumption and seat-based usage, lead change management for end-user adoption, and run Quarterly Business Reviews. As the founding CSM in Japan, develop regional playbooks and processes while partnering with global teams and product stakeholders to shape research and go-to-market priorities.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Build trusting, strategic relationships with key Japanese customer decision makers to identify optimization and expansion opportunities
  • •Become an expert in Anthropic products (API, Claude for Enterprise, Claude Code) and guide customers to the right solutions using technical best practices
  • •Monitor usage patterns, drive usage planning, and proactively address underutilization across consumption-based and seat-based offerings
  • •Document and quantify customer value realized via business outcomes, ROI, and impact metrics to support continued and expanded investment
  • •Own the customer experience across the lifecycle, including success plans, Quarterly Business Reviews, and serving as the primary conduit between customer and Anthropic

Pay and Benefits

Perks:Parental Leave

Key Requirements

  • •6+ years of experience in customer-facing roles such as Customer Success, consulting, solutions engineering, or similar
  • •Experience driving success across both consumption-based and seat-based business models and expansion levers
  • •Technical fluency to understand and explain AI/ML concepts, API integrations, and software implementation patterns
  • •Experience explaining and demonstrating technical products to different audiences
  • •Fluency in English and Japanese
Experience:6+ years
Education:Bachelor's
Skills:Strategic mindsetCross-functional collaborationProject managementAbility to work in ambiguous environmentsRoll up your sleeves mentality
Languages:EnglishJapanese

Company Brief

Anthropic
Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn