Just Life

4 weeks ago

Senior EIR

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own and rebuild customer support end to end, running daily operations while designing and shipping improvements that remove the need for the queue. Diagnose root causes, deploy AI/LLM tooling across the support stack (deflection bots, agent copilots, auto-QA, intelligent routing), and partner with Product, Ops, and Tech to close feedback loops. Lead and grow the support team, driving outcomes like CSAT, response/resolution time, cost-per-contact, and automation rate in on-site Dubai coverage.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Own day-to-day customer support operations end to end, including reachability, quality, speed, coverage, and team health.
•Diagnose root causes and eliminate the issues that generate tickets rather than only clearing queues.
•Design and ship support-improvement projects such as automation, self-serve, AI agents, deflection, and process redesign.
•Deploy AI/LLM tooling across the support stack, including deflection bots, agent copilots, auto-QA, and intelligent routing.
•Lead and grow the support team by setting the bar, building the playbook, and raising talent density while tracking CSAT and efficiency metrics.

Key Requirements

•Break down ambiguous problems into first-principles solutions and rebuild better systems.
•Hands-on AI experience with LLM tools and a track record of shipping automation that improved outcomes.
•Comfort operating both in the queue and in strategic planning (queue + strategy deck).
•Data-fluent, metrics-driven mindset with ownership of outcomes like CSAT, response and resolution time, and cost-per-contact.
•Ability to lead and develop a support team while raising the bar.

Skills:First-principles problem solvingData-driven mindsetOutcome ownershipLeadershipCross-functional collaboration

Tech Stack:LLM toolsAI/LLM toolingDeflection botsAgent copilotsAuto-QAIntelligent routingAutomationSelf-serveAI agents

Company Brief

Just Life

Justlife is a UAE-based home services marketplace and super‑app offering cleaning, beauty & wellness, healthcare-at-home, maintenance, laundry and related services across GCC markets.

Industry: Online Marketplaces

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2015

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Just Life

4 weeks ago

Senior EIR

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Own day-to-day customer support operations end to end, including reachability, quality, speed, coverage, and team health.
•Diagnose root causes and eliminate the issues that generate tickets rather than only clearing queues.
•Design and ship support-improvement projects such as automation, self-serve, AI agents, deflection, and process redesign.
•Deploy AI/LLM tooling across the support stack, including deflection bots, agent copilots, auto-QA, and intelligent routing.
•Lead and grow the support team by setting the bar, building the playbook, and raising talent density while tracking CSAT and efficiency metrics.

Key Requirements

•Break down ambiguous problems into first-principles solutions and rebuild better systems.
•Hands-on AI experience with LLM tools and a track record of shipping automation that improved outcomes.
•Comfort operating both in the queue and in strategic planning (queue + strategy deck).
•Data-fluent, metrics-driven mindset with ownership of outcomes like CSAT, response and resolution time, and cost-per-contact.
•Ability to lead and develop a support team while raising the bar.

Skills:First-principles problem solvingData-driven mindsetOutcome ownershipLeadershipCross-functional collaboration

Tech Stack:LLM toolsAI/LLM toolingDeflection botsAgent copilotsAuto-QAIntelligent routingAutomationSelf-serveAI agents

Company Brief

Just Life

Justlife is a UAE-based home services marketplace and super‑app offering cleaning, beauty & wellness, healthcare-at-home, maintenance, laundry and related services across GCC markets.

Industry: Online Marketplaces

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2015

Website LinkedIn Glassdoor