10 hours ago

Activation Account Manager - Apps & Gaming - Global Business Solutions

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Own a portfolio of SMB advertising clients, serving as their primary contact and ensuring quarterly engagement. Build long-term relationships by understanding client goals and helping them use TikTok trends and products to drive growth. Analyze TAM and performance to forecast opportunities, reduce churn, and identify upsell/cross-sell possibilities. Track KPIs, deliver actionable insights, and coordinate across teams to troubleshoot issues and meet targets.

Location: Austin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the primary contact for a portfolio of SMB clients and ensure 100% quarterly engagement.
•Educate clients on TikTok trends and strategies to optimize platform usage.
•Analyze TAM and performance to forecast opportunities and develop retention and churn-reduction strategies.
•Track KPIs and deliver actionable insights to optimize campaign performance and meet goals.
•Advocate for client needs, resolve issues, and coordinate with technical teams to troubleshoot and support clients.

Key Requirements

•Experience in a digital advertising or ecommerce sales position.
•Strong understanding of sales processes, including upselling, cross-selling, and negotiations.
•Ability to communicate complex solutions clearly and drive client engagement.
•Data-driven mindset to analyze account performance, track KPIs, and recommend actions.
•Resourcefulness in addressing challenges and managing client expectations in a fast-paced environment.

Experience:Digital advertisingEcommerceSMBAdvertising industry

Skills:CommunicationClient relationship managementAnalytical thinkingProblem-solvingPrioritization

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

10 hours ago

Activation Account Manager - Apps & Gaming - Global Business Solutions

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Austin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the primary contact for a portfolio of SMB clients and ensure 100% quarterly engagement.
•Educate clients on TikTok trends and strategies to optimize platform usage.
•Analyze TAM and performance to forecast opportunities and develop retention and churn-reduction strategies.
•Track KPIs and deliver actionable insights to optimize campaign performance and meet goals.
•Advocate for client needs, resolve issues, and coordinate with technical teams to troubleshoot and support clients.

Key Requirements

•Experience in a digital advertising or ecommerce sales position.
•Strong understanding of sales processes, including upselling, cross-selling, and negotiations.
•Ability to communicate complex solutions clearly and drive client engagement.
•Data-driven mindset to analyze account performance, track KPIs, and recommend actions.
•Resourcefulness in addressing challenges and managing client expectations in a fast-paced environment.

Experience:Digital advertisingEcommerceSMBAdvertising industry

Skills:CommunicationClient relationship managementAnalytical thinkingProblem-solvingPrioritization

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn