Activation Account Manager - Apps & Gaming - Global Business Solutions

TikTok
Austin
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Client relationship management","Analytical thinking","Problem-solving","Prioritization"]

Own a portfolio of SMB advertising clients, serving as their primary contact and ensuring quarterly engagement. Build long-term relationships by understanding client goals and helping them use TikTok trends and products to drive growth. Analyze TAM and performance to forecast opportunities, reduce churn, and identify upsell/cross-sell possibilities. Track KPIs, deliver actionable insights, and coordinate across teams to troubleshoot issues and meet targets.

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FursaFursa
TikTok
TikTok
1 month ago

Activation Account Manager - Apps & Gaming - Global Business Solutions

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own a portfolio of SMB advertising clients, serving as their primary contact and ensuring quarterly engagement. Build long-term relationships by understanding client goals and helping them use TikTok trends and products to drive growth. Analyze TAM and performance to forecast opportunities, reduce churn, and identify upsell/cross-sell possibilities. Track KPIs, deliver actionable insights, and coordinate across teams to troubleshoot issues and meet targets.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary contact for a portfolio of SMB clients and ensure 100% quarterly engagement.
  • •Educate clients on TikTok trends and strategies to optimize platform usage.
  • •Analyze TAM and performance to forecast opportunities and develop retention and churn-reduction strategies.
  • •Track KPIs and deliver actionable insights to optimize campaign performance and meet goals.
  • •Advocate for client needs, resolve issues, and coordinate with technical teams to troubleshoot and support clients.

Key Requirements

  • •Experience in a digital advertising or ecommerce sales position.
  • •Strong understanding of sales processes, including upselling, cross-selling, and negotiations.
  • •Ability to communicate complex solutions clearly and drive client engagement.
  • •Data-driven mindset to analyze account performance, track KPIs, and recommend actions.
  • •Resourcefulness in addressing challenges and managing client expectations in a fast-paced environment.
Experience:Digital advertisingEcommerceSMBAdvertising industry
Skills:CommunicationClient relationship managementAnalytical thinkingProblem-solvingPrioritization

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn