Member Debt Representative II

USAA
San Antonio, Phoenix
Workplace: HybridFull timeUSD 43,680 - 63,770 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Communication","Negotiation","Risk awareness","Documentation","Customer service"]

Handle delinquent member accounts using established procedures to resolve non-complex collections cases. Conduct member research, make outbound calls using automated and manual dialing, assess delinquency reasons, and provide customized payment solutions and advice. Negotiate mutually satisfactory payment arrangements under supervision, maintain accurate account records, and ensure compliance with collection laws and USAA risk and compliance standards.

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FursaFursa
USAA
USAA
40 minutes ago

Member Debt Representative II

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Last checked: 40 minutes agoStatus: Live

Job Summary

Handle delinquent member accounts using established procedures to resolve non-complex collections cases. Conduct member research, make outbound calls using automated and manual dialing, assess delinquency reasons, and provide customized payment solutions and advice. Negotiate mutually satisfactory payment arrangements under supervision, maintain accurate account records, and ensure compliance with collection laws and USAA risk and compliance standards.
Location: San Antonio, Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Resolve non-complex delinquency assignments using established procedures and conduct member research as needed.
  • •Make outbound calls to delinquent members to collect payments and/or arrange payment plans while meeting call service levels.
  • •Conduct member needs assessments to determine delinquency reasons and provide customized solutions and advice.
  • •Negotiate mutually satisfactory payment arrangements within defined guidelines under close supervision.
  • •Verify accounts, maintain and document customer interactions in the appropriate database, and escalate issues as needed while following relevant laws and USAA standards.

Pay and Benefits

Salary: USD 43,680 - 63,770 annually
Schedule:4-Day Week
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental BenefitsAdoption AssistancePaid LeavePaid HolidaysVolunteer HoursWellness StipendLearning Budget

Key Requirements

  • •High School Diploma or General Equivalency Diploma required.
  • •1 year of combined customer contact, sales, or collections experience in the financial services industry.
  • •Strong verbal and written communication skills.
  • •6+ months working at USAA in Member Debt as an Onshore: Financial Operations Junior.
  • •Proven record of strong attendance, quality, and performance metrics.
Experience:Financial servicesCollections
Education:High School
Skills:CommunicationNegotiationRisk awarenessDocumentationCustomer service

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn