Senior Consultant, Account Services Management - Plano, Texas

Dell
Texas
Workplace: RemoteFull timeUSD 170,000 - 220,000 annuallyFunction: Consulting & AdvisoryExperience: 8-12 yearsEducation: bachelorsSkills: ["Communication","Analytical thinking","Project management"]

Lead AI server deal execution and governance for high-value infrastructure customers, ensuring SOW/SLAs align to delivery capabilities and risk is managed. Serve as an AI infrastructure SME for deployment, optimization, and performance guidance. Build scalable support operations (playbooks, frameworks) for PowerEdge XE support, drive cross-functional collaboration, and resolve complex escalations to ensure operational excellence and customer success.

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FursaFursa
Dell
Dell
2 months ago

Senior Consultant, Account Services Management - Plano, Texas

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead AI server deal execution and governance for high-value infrastructure customers, ensuring SOW/SLAs align to delivery capabilities and risk is managed. Serve as an AI infrastructure SME for deployment, optimization, and performance guidance. Build scalable support operations (playbooks, frameworks) for PowerEdge XE support, drive cross-functional collaboration, and resolve complex escalations to ensure operational excellence and customer success.
Location: Texas
Workplace: Remote
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Lead AI server deal execution & governance by aligning SOWs/SLAs to delivery capabilities, ensuring compliance, managing risk, and overseeing escalations.
  • •Advise teams and customers on AI infrastructure deployment, optimization, and performance best practices.
  • •Develop repeatable frameworks, playbooks, and delivery models to standardize and scale AI server support operations.
  • •Partner with support, engineering, sales, logistics, and field teams to improve processes, products, and customer outcomes.
  • •Conduct operational reviews, resolve complex escalations, implement corrective actions, and stay current on emerging technologies.
Travel: Medium travel

Pay and Benefits

Salary: USD 170,000 - 220,000 annually

Key Requirements

  • •8–12 years of experience in technical customer support or account management, ideally supporting high-value technology clients.
  • •Strong expertise in contract interpretation, SOW management, and risk assessment for large-scale infrastructure deals.
  • •Deep understanding of AI workloads, GPU/server architecture, and enterprise infrastructure (servers, storage, networking, cloud), including PowerEdge platforms.
  • •Ability to translate technical requirements into scalable support strategies and manage complex service engagements using ITSM principles.
  • •Bachelor’s degree in information technology, Computer Science, or a related field, and a valid driver’s license.
Experience:8-12 yearsInfrastructureAI workloads
Education:Bachelor's
Skills:CommunicationAnalytical thinkingProject management
Licenses:Valid driver’s license
Certifications:PMPITIL
Tech Stack:AIGPUITSMITILPowerEdgeSOWSLAsServersStorageNetworkingCloud

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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