IT Support Officer - UAEN

Wasael Property Management
Abu Dhabi
Workplace: OnsiteFull timeFunction: IT Support & Helpdesk0Education: high_schoolSkills: ["Problem-solving","Troubleshooting","Attention to detail","Communication","Customer service","Prioritization","Confidentiality","Teamwork"]

Provide first-level IT support to end users across hardware, software, and basic network issues. Assist with installing, configuring, and maintaining desktops, laptops, printers, and IT equipment, while logging requests in a helpdesk system and resolving or escalating them. Support user account setup, password resets, onboarding/offboarding, and routine system checks, updates, backups, and basic cybersecurity practices, maintaining accurate IT asset records and compliance with IT policies.

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FursaFursa
Wasael Property Management
Wasael Property Management
7 months ago

IT Support Officer - UAEN

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Provide first-level IT support to end users across hardware, software, and basic network issues. Assist with installing, configuring, and maintaining desktops, laptops, printers, and IT equipment, while logging requests in a helpdesk system and resolving or escalating them. Support user account setup, password resets, onboarding/offboarding, and routine system checks, updates, backups, and basic cybersecurity practices, maintaining accurate IT asset records and compliance with IT policies.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Provide first-level technical support to end users for hardware, software, and basic network-related issues.
  • •Assist in installation, configuration, and maintenance of desktops, laptops, printers, and other IT equipment.
  • •Log, track, and resolve or escalate IT support requests through the helpdesk system.
  • •Support user account setup, password resets, and system access management under supervision, including onboarding and offboarding.
  • •Assist with routine system checks, updates, backups, basic cybersecurity practices, and maintain accurate IT asset and license records.

Key Requirements

  • •High School Diploma; Diploma/Bachelor’s in Information Technology, Computer Science, or a related field is preferred.
  • •0–2 years of IT support, helpdesk, or technical administrative experience; fresh graduates welcome.
  • •Basic understanding of computer hardware, software, and operating systems.
  • •Strong problem-solving and troubleshooting skills with high attention to detail.
  • •Proficiency in Microsoft Office and basic IT tools, with good communication and customer service skills.
Education:High School in Information Technology, Computer Science
Skills:Problem-solvingTroubleshootingAttention to detailCommunicationCustomer servicePrioritizationConfidentialityTeamwork
Tech Stack:Microsoft Office

Eligibility

Nationality:UAE National

Company Brief

Wasael Property Management
Wasael Property Management is an Abu Dhabi-based facilities, asset, and project management company serving properties and infrastructure across the UAE. It focuses on operational efficiency, sustainability, and premium service delivery for government, aviation, and multi-asset portfolios.
Industry: Facility Management
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2012
WebsiteLinkedIn