CX Solutions Regulatory Staff

Sunrun
United States
Workplace: OnsiteFull timeUSD 83,776.62 - 111,702.16Function: Quality & Regulatory (Non-Software)Experience: 6+ yearsEducation: high_schoolSkills: ["Communication","Collaboration","Independent work","Organization","Attention to detail"]

Serve as the primary point of contact between Sunrun and regulators’ complaint departments, building proactive, transparent relationships that prevent escalations and support resolution. Partner with Policy and Legal teams to align regulatory strategy, compliance initiatives, and external communications. Coordinate across regional CX teams, monitor trends, and implement region-specific processes that improve regulatory compliance, customer satisfaction, and operational efficiency.

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Sunrun
Sunrun
1 day ago

CX Solutions Regulatory Staff

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Serve as the primary point of contact between Sunrun and regulators’ complaint departments, building proactive, transparent relationships that prevent escalations and support resolution. Partner with Policy and Legal teams to align regulatory strategy, compliance initiatives, and external communications. Coordinate across regional CX teams, monitor trends, and implement region-specific processes that improve regulatory compliance, customer satisfaction, and operational efficiency.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Mid level

Key Responsibilities

  • •Represent Sunrun to third-party regulators and oversight agencies’ complaint departments as the primary point of contact.
  • •Prevent escalations by identifying potential regulatory concerns proactively and managing resolutions with professionalism.
  • •Collaborate with Policy and Legal teams to align regulatory strategy, compliance initiatives, and external communications.
  • •Coordinate with regional CX Solutions staff and internal business leaders to share best practices and resolve roadblocks.
  • •Monitor regional trends and implement processes that improve regulatory compliance, customer satisfaction, and operational efficiency.

Pay and Benefits

Salary: USD 83,776.62 - 111,702.16

Key Requirements

  • •High school diploma or equivalent; Bachelor’s degree preferred.
  • •6+ years of relevant work experience, preferably in customer success, project management, planning, or coordination.
  • •Excellent written and oral communication skills to explain complex issues across email, conference calls, and group settings.
  • •Comfort managing multiple cases independently with minimal supervision in a fast-paced environment.
  • •Strong proficiency with Google Suite and Excel; PowerPoint and Salesforce knowledge preferred.
Experience:6+ yearsCustomer successProject managementPlanningCoordination
Education:High School
Skills:CommunicationCollaborationIndependent workOrganizationAttention to detail
Tech Stack:Google SuiteExcelPowerPointSalesforce

Company Brief

Sunrun
Provides residential solar, battery storage, and energy services that help homeowners generate and manage clean electricity. Sunrun designs, installs, finances, and maintains home solar systems and related products across the United States.
Industry: Solar Energy
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 3.7
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