Skydio

4 weeks ago

Sr. Technical Support Representative, National Security Mission Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Technical product support professional for defense/government customers, focusing on UAS hardware, software, cloud, and workflows. You’ll troubleshoot issues, collaborate with cross-functional teams, and act as a Voice of Customer to drive product and service improvements. CONUS-based with West Coast priority, up to 10% travel, delivering premier support and enabling mission readiness.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver premier technical support to International Defense and Government customers to drive mission success, customer satisfaction, and confidence in Skydio solutions.
•Develop deep expertise in Skydio drone, controller, cloud, and support products, and proactively seek clarity on areas of ambiguity that may negatively impact customer operations.
•Support Skydio pilots, operators, and program stakeholders by troubleshooting technical issues across UAS hardware, software, cloud services, connectivity, diagnostics, and operational workflows.
•Use clear, professional, and empathetic written and verbal communication to quickly resolve issues that limit UAS fleet utilization and mission readiness.
•Serve as a frontline Voice of Customer to Program Management, Product, Engineering, Customer Support, and Mission Success teams to enable continuous product and service improvement based on customer needs.

Travel: Low travel

Pay and Benefits

Salary: USD 75,000 - 100,000 annually

Perks:Health Insurance401kPaid LeaveHoliday Pay

Key Requirements

•Experience with drones, UAVs, or UAS platforms.
•Previous customer support experience in defense, government, public safety, utilities, transportation, infrastructure, or similarly complex operational environments.
•Experience supporting technical products for professional, enterprise, government, or mission-critical users.
•Strong technical troubleshooting and problem-solving skills, with familiarity in triage, escalation, and case management workflows.
•Ability to travel to regional customer sites up to 10% of the time.

Experience:DefenseGovernmentUASDronesCloud

Skills:CommunicationProblem-solvingCollaborationTime managementAttention to detail

Languages:English

Tech Stack:ZendeskSalesforce Service CloudCRMUASCloud

Company Brief

Skydio

Designs and manufactures autonomous consumer and enterprise drones using AI-powered vision and navigation systems for inspection, mapping, public safety, and industrial applications. Focuses on rugged, fully autonomous flight and end-to-end drone solutions.

Industry: Drones & Aerial Logistics

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Mateo, United States

Founded: 2014

Website LinkedIn

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Skydio

4 weeks ago

Sr. Technical Support Representative, National Security Mission Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver premier technical support to International Defense and Government customers to drive mission success, customer satisfaction, and confidence in Skydio solutions.
•Develop deep expertise in Skydio drone, controller, cloud, and support products, and proactively seek clarity on areas of ambiguity that may negatively impact customer operations.
•Support Skydio pilots, operators, and program stakeholders by troubleshooting technical issues across UAS hardware, software, cloud services, connectivity, diagnostics, and operational workflows.
•Use clear, professional, and empathetic written and verbal communication to quickly resolve issues that limit UAS fleet utilization and mission readiness.
•Serve as a frontline Voice of Customer to Program Management, Product, Engineering, Customer Support, and Mission Success teams to enable continuous product and service improvement based on customer needs.

Travel: Low travel

Pay and Benefits

Salary: USD 75,000 - 100,000 annually

Perks:Health Insurance401kPaid LeaveHoliday Pay

Key Requirements

•Experience with drones, UAVs, or UAS platforms.
•Previous customer support experience in defense, government, public safety, utilities, transportation, infrastructure, or similarly complex operational environments.
•Experience supporting technical products for professional, enterprise, government, or mission-critical users.
•Strong technical troubleshooting and problem-solving skills, with familiarity in triage, escalation, and case management workflows.
•Ability to travel to regional customer sites up to 10% of the time.

Experience:DefenseGovernmentUASDronesCloud

Skills:CommunicationProblem-solvingCollaborationTime managementAttention to detail

Languages:English

Tech Stack:ZendeskSalesforce Service CloudCRMUASCloud

Company Brief

Skydio

Industry: Drones & Aerial Logistics

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Mateo, United States

Founded: 2014

Website LinkedIn