Sr. Technical Support Representative, National Security Mission Success

Skydio
United States
Workplace: RemoteFull timeUSD 75,000 - 100,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Collaboration","Time management","Attention to detail"]

Technical product support professional for defense/government customers, focusing on UAS hardware, software, cloud, and workflows. You’ll troubleshoot issues, collaborate with cross-functional teams, and act as a Voice of Customer to drive product and service improvements. CONUS-based with West Coast priority, up to 10% travel, delivering premier support and enabling mission readiness.

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Skydio
Skydio
2 months ago

Sr. Technical Support Representative, National Security Mission Success

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Technical product support professional for defense/government customers, focusing on UAS hardware, software, cloud, and workflows. You’ll troubleshoot issues, collaborate with cross-functional teams, and act as a Voice of Customer to drive product and service improvements. CONUS-based with West Coast priority, up to 10% travel, delivering premier support and enabling mission readiness.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver premier technical support to International Defense and Government customers to drive mission success, customer satisfaction, and confidence in Skydio solutions.
  • •Develop deep expertise in Skydio drone, controller, cloud, and support products, and proactively seek clarity on areas of ambiguity that may negatively impact customer operations.
  • •Support Skydio pilots, operators, and program stakeholders by troubleshooting technical issues across UAS hardware, software, cloud services, connectivity, diagnostics, and operational workflows.
  • •Use clear, professional, and empathetic written and verbal communication to quickly resolve issues that limit UAS fleet utilization and mission readiness.
  • •Serve as a frontline Voice of Customer to Program Management, Product, Engineering, Customer Support, and Mission Success teams to enable continuous product and service improvement based on customer needs.
Travel: Low travel

Pay and Benefits

Salary: USD 75,000 - 100,000 annually
Perks:Health Insurance401kPaid LeaveHoliday Pay

Key Requirements

  • •Experience with drones, UAVs, or UAS platforms.
  • •Previous customer support experience in defense, government, public safety, utilities, transportation, infrastructure, or similarly complex operational environments.
  • •Experience supporting technical products for professional, enterprise, government, or mission-critical users.
  • •Strong technical troubleshooting and problem-solving skills, with familiarity in triage, escalation, and case management workflows.
  • •Ability to travel to regional customer sites up to 10% of the time.
Experience:DefenseGovernmentUASDronesCloud
Skills:CommunicationProblem-solvingCollaborationTime managementAttention to detail
Languages:English
Tech Stack:ZendeskSalesforce Service CloudCRMUASCloud

Company Brief

Skydio
Designs and manufactures autonomous consumer and enterprise drones using AI-powered vision and navigation systems for inspection, mapping, public safety, and industrial applications. Focuses on rugged, fully autonomous flight and end-to-end drone solutions.
Industry: Drones & Aerial Logistics
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Mateo, United States
Founded: 2014
WebsiteLinkedIn