Algolia

1 month ago

Customer Success Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Customer-facing technical engineer role focused on onboarding, solution design, and hands-on implementation support for Algolia’s agentic search platform. You’ll deliver technical workshops, advise on best practices, collaborate with Product/Engineering, and help customers achieve scalable, performant search deployments while maintaining strong documentation and stakeholder alignment.

Location: Sydney

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs
•Scope, shape and present technical workshops to drive Algolia’s adoption
•Advise Algolia’s customers on the best technical and industry practices around search implementation and optimization
•Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience
•Work across the organisation and escalate as necessary for confirmation of solutions or other options

Travel: Low travel

Key Requirements

•4+ years experience in a customer-facing technical role (CSE, SE, SA, consultant), ideally in the SaaS space
•Functional knowledge of at least one programming language such as: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python
•Experience with REST API, database management, and web development technologies
•Experience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review)
•Travel to customers' locations may be required occasionally

Experience:4+ yearsSaaSCustomer successCloudAISearch

Skills:CommunicationPresentationProblem-solvingTime managementTeam collaboration

Languages:English

Tech Stack:JavaScriptJavaPHPC#Objective-CSwiftRubyPythonREST APICloudWeb development

Company Brief

Algolia

Provides a hosted search and discovery API that enables developers and product teams to build fast, relevant search and discovery experiences across websites and applications with features like instant search, personalization, and analytics.

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Algolia

1 month ago

Customer Success Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Sydney

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs
•Scope, shape and present technical workshops to drive Algolia’s adoption
•Advise Algolia’s customers on the best technical and industry practices around search implementation and optimization
•Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience
•Work across the organisation and escalate as necessary for confirmation of solutions or other options

Travel: Low travel

Key Requirements

•4+ years experience in a customer-facing technical role (CSE, SE, SA, consultant), ideally in the SaaS space
•Functional knowledge of at least one programming language such as: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python
•Experience with REST API, database management, and web development technologies
•Experience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review)
•Travel to customers' locations may be required occasionally

Experience:4+ yearsSaaSCustomer successCloudAISearch

Skills:CommunicationPresentationProblem-solvingTime managementTeam collaboration

Languages:English

Tech Stack:JavaScriptJavaPHPC#Objective-CSwiftRubyPythonREST APICloudWeb development

Company Brief

Algolia

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn