Customer Success Engineer

Algolia
Sydney
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Communication","Presentation","Problem-solving","Time management","Team collaboration"]

Customer-facing technical engineer role focused on onboarding, solution design, and hands-on implementation support for Algolia’s agentic search platform. You’ll deliver technical workshops, advise on best practices, collaborate with Product/Engineering, and help customers achieve scalable, performant search deployments while maintaining strong documentation and stakeholder alignment.

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FursaFursa
Algolia
Algolia
3 months ago

Customer Success Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Customer-facing technical engineer role focused on onboarding, solution design, and hands-on implementation support for Algolia’s agentic search platform. You’ll deliver technical workshops, advise on best practices, collaborate with Product/Engineering, and help customers achieve scalable, performant search deployments while maintaining strong documentation and stakeholder alignment.
Location: Sydney
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs
  • •Scope, shape and present technical workshops to drive Algolia’s adoption
  • •Advise Algolia’s customers on the best technical and industry practices around search implementation and optimization
  • •Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience
  • •Work across the organisation and escalate as necessary for confirmation of solutions or other options
Travel: Low travel

Key Requirements

  • •4+ years experience in a customer-facing technical role (CSE, SE, SA, consultant), ideally in the SaaS space
  • •Functional knowledge of at least one programming language such as: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python
  • •Experience with REST API, database management, and web development technologies
  • •Experience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review)
  • •Travel to customers' locations may be required occasionally
Experience:4+ yearsSaaSCustomer successCloudAISearch
Skills:CommunicationPresentationProblem-solvingTime managementTeam collaboration
Languages:English
Tech Stack:JavaScriptJavaPHPC#Objective-CSwiftRubyPythonREST APICloudWeb development

Company Brief

Algolia
Provides a hosted search and discovery API that enables developers and product teams to build fast, relevant search and discovery experiences across websites and applications with features like instant search, personalization, and analytics.
Industry: API Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn