Solutions Engineer Post-Sales

Dust
Paris
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Relationship-building","Collaboration","Problem-solving","Adaptability"]

As a Post-Sales Solutions Engineer, you will be the technical partner for existing customers, ensuring maximum value from our AI operating system. You will drive long-term customer success, identify expansion opportunities, and create high-value use cases, while collaborating with Customer Success and Product & Engineering to deepen relationships and support retention. You’ll help build a global Solutions Engineering organization from the ground up.

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Dust
Dust
6 months ago

Solutions Engineer Post-Sales

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

As a Post-Sales Solutions Engineer, you will be the technical partner for existing customers, ensuring maximum value from our AI operating system. You will drive long-term customer success, identify expansion opportunities, and create high-value use cases, while collaborating with Customer Success and Product & Engineering to deepen relationships and support retention. You’ll help build a global Solutions Engineering organization from the ground up.
Location: Paris
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Develop and maintain deep expertise in Dust's product, platform capabilities, and prompt engineering best practices to serve as the internal expert for customer scenarios.
  • •Serve as a trusted technical advisor to our Enterprise customers, building deep relationships with both technical and business stakeholders over time.
  • •Lead advanced implementation projects, including high-value, high-impact use cases, technical integrations and custom workflows.
  • •Lead training & workshop sessions, effectively communicating Dust's value proposition to buyers and evaluators (e.g. security and compliance teams). You must possess strong technical acumen and high emotional intelligence (EQ) to adapt explanations and presentations to the audience, ensuring clarity and engagement.
  • •Partner with Customer Success to drive high-value adoption, retention and expansion among your book of business.

Key Requirements

  • •4+ years in a combination of technical and customer-facing roles (e.g. software engineering, solutions architect, implementation engineer).
  • •An action-oriented and organized self-starter mindset who isn’t afraid to get scrappy to solve customer issues.
  • •A strong work ethic and commitment to excellence.
  • •A deep interest in understanding customer needs and the desire to become an expert on Dust’s product.
  • •Strong relationship-building skills with ability to establish yourself as a trusted technical advisor
Skills:CommunicationRelationship-buildingCollaborationProblem-solvingAdaptability
Tech Stack:APIsWeb developmentScriptsLLMsGPT-4ClaudeMistralGeminiPrompt engineering

Company Brief

Dust
Builds customizable, enterprise AI assistants (agents) that connect to a company’s internal data and tools, enabling teams to design and deploy specialized workflows and automations without building their own foundation models.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Revenue: USD 1M to 5M
Growth: Early Stage Startup
Funding: Series A
Headquarters: Paris, France
Founded: 2023
Glassdoor
Glassdoor: 5.0
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