Engagement Delivery Senior Manager

Salesforce
Brazil
Workplace: RemoteFull timeFunction: Transportation & Fleet OperationsSkills: ["Leadership","Executive communication","Financial management","Structured problem-solving","Cross-functional collaboration"]

Lead complex customer engagements and deliver strategic technology programs, owning delivery governance, customer satisfaction, financial performance, and risk management. Manage multiple engagements and portfolios while aligning executive stakeholders across cross-functional teams. Bring strong professional services/consulting experience in enterprise technology environments, strong escalation handling, and trusted senior-customer relationship building. Cloud and digital transformation experience is highly desirable, especially with large public-sector financial institutions.

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FursaFursa
Salesforce
Salesforce
1 day ago

Engagement Delivery Senior Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Lead complex customer engagements and deliver strategic technology programs, owning delivery governance, customer satisfaction, financial performance, and risk management. Manage multiple engagements and portfolios while aligning executive stakeholders across cross-functional teams. Bring strong professional services/consulting experience in enterprise technology environments, strong escalation handling, and trusted senior-customer relationship building. Cloud and digital transformation experience is highly desirable, especially with large public-sector financial institutions.
Location: Brazil
Workplace: Remote
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Manager level

Key Responsibilities

  • •Manage multiple customer engagements to ensure successful delivery of strategic technology programs.
  • •Drive delivery governance, customer satisfaction, financial performance, and risk management across engagements.
  • •Lead cross-functional teams involved in complex programs and portfolios.
  • •Navigate escalations and align executive stakeholders to maintain delivery outcomes.
  • •Ensure strong executive stakeholder alignment and trusted relationships with senior customer stakeholders.

Key Requirements

  • •Experienced in professional services, consulting, or enterprise technology environments, leading complex programs and portfolios.
  • •Proven ability to lead cross-functional teams and drive delivery governance for strategic technology programs.
  • •Strong capability to navigate escalations and build trusted relationships with senior customer stakeholders.
  • •Strong leadership, business acumen, executive communication, financial management, and structured problem-solving skills.
  • •Cloud technologies and digital transformation experience is highly desirable; experience with large public-sector financial institutions or major government-owned banks is a plus.
Experience:Professional servicesConsultingEnterprise technologyPublic sectorFinancial servicesDigital transformation
Skills:LeadershipExecutive communicationFinancial managementStructured problem-solvingCross-functional collaboration
Certifications:PMPAgile/ScrumITILCOBIT
Tech Stack:Cloud technologiesDigital transformation

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
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Glassdoor: 4.1
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