Remote Customer Service- Associate

Fiserv
Florida, Wisconsin, Idaho, Georgia, Mississippi, Hawaii, Indiana, Iowa, Kansas, South Carolina, Louisiana, West Virginia, Michigan, Wyoming, Nebraska, North Carolina, Texas, Utah, Virginia
Workplace: RemoteFull timeUSD 27,000 - 41,400Function: Customer Support (Service Desk)Skills: ["Customer service","Problem-solving","Attention to detail"]

Serve as the central customer contact for Fiserv’s business merchants, resolving questions and transaction, billing, and funding issues across Ecommerce, Terminal, and Clover POS processing systems. Help with account maintenance and updates, validate and research payment and batch information, support business portal enrollment and password resets, assist with tax forms (1099k, W-9), and help with ordering supplies. Work with training and utilize resources to solve varied customer problems.

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FursaFursa
Fiserv
Fiserv
1 day ago

Remote Customer Service- Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as the central customer contact for Fiserv’s business merchants, resolving questions and transaction, billing, and funding issues across Ecommerce, Terminal, and Clover POS processing systems. Help with account maintenance and updates, validate and research payment and batch information, support business portal enrollment and password resets, assist with tax forms (1099k, W-9), and help with ordering supplies. Work with training and utilize resources to solve varied customer problems.
Location: Florida, Wisconsin, Idaho, Georgia, Mississippi, Hawaii, Indiana, Iowa, Kansas, South Carolina, Louisiana, West Virginia, Michigan, Wyoming, Nebraska, North Carolina, Texas, Utah, Virginia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide exceptional customer service for Fiserv merchants using Ecommerce, Terminal, and Clover POS processing systems.
  • •Answer questions and resolve problems related to transaction, billing, and funding issues using training and available resources.
  • •Assist with account details including account maintenance/changes, statement discussion, and review of processing fees/billing.
  • •Validate payment and batch information and investigate funding issues, including verifying closed batches and deposit/funding information.
  • •Support business portal tasks (track enrollment, password reset, and self-service navigation), and handle tax information (1099k, W-9) and ordering supplies.

Pay and Benefits

Salary: USD 27,000 - 41,400

Key Requirements

  • •Minimum of one year of experience in a customer-facing role, preferably in financial services, technology support, or customer service.
  • •Quiet and secure home working environment free from background noise and distractions.
  • •Understanding of basic financial transaction processing and payments.
  • •Understanding of computers, internet navigation, and web applications.
  • •Sufficient Internet speed (Ping less than 50 ms, Download >12.0 Mbps, Upload >2.0 Mbps).
Experience:Financial servicesTechnology supportCustomer service
Skills:Customer serviceProblem-solvingAttention to detail
Tech Stack:Web applicationsComputersInternet navigationEcommerceTerminalClover POS

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn