8 hours ago

Print Service Desk Technical Customer Support Engineer - Level 4

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Resolve simple to moderate hardware and software issues for internal and external customers, proactively guiding users to prevent repeat problems. Document and present tailored technical solutions, evaluate unique installations/configurations, and validate outcomes against customer requirements. Collaborate to meet SLA demands, support partner integrations, and contribute to the Knowledge Management System through clear written and verbal case summaries and research-driven recommendations.

Location: Sheffield

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Resolve simple to moderate technical problems involving hardware and software, using proactive notification systems.
•Proactively guide customers to mitigate problem occurrence and represent the organization via customer visits and vendor meetings.
•Construct, present, and document technical solutions tailored to client requirements.
•Evaluate unique installations or configurations, recommend resolutions, and validate solutions against customer-specific needs.
•Collaborate to meet SLA demands and contribute to the Knowledge Management System with written and verbal case summaries and research/data analysis support.

Key Requirements

•Four-year or graduate degree in any area (or related discipline) or equivalent work experience demonstrating competence.
•Typically 2-4 years of work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.
•Ability to resolve simple to moderate technical problems involving hardware and software encountered with internal/external businesses and end users.
•Knowledge of debugging and root cause analysis to validate solutions against customer-specific requirements.
•Experience supporting technical services and customer support environments, including scripting/automation to resolve issues.

Experience:2-4 yearsCustomer supportRemote support

Education:Bachelor's

Skills:Effective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer Centricity

Tech Stack:Amazon Web ServicesAutomationCustomer Relationship ManagementDebuggingJavaLinuxOperating SystemsProduct SupportPythonRoot Cause AnalysisScriptingSoftware As A Service (SaaS)SQLTCP/IPTechnical ServicesTechnical SupportUnixWorkflow ManagementComputer Science

Company Brief

Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.

Industry: Hardware Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Palo Alto, United States

Founded: 1939

Glassdoor: 3.8

Website LinkedIn

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