Call Center Representative

Provide outstanding customer service by answering inbound and outbound calls, listening to callers to understand issues, and resolving questions or complaints accurately and efficiently. Handle troubleshooting for products and services, diffuse angry customers through active listening, and explain solutions clearly. Meet call center metrics while maintaining consistent, high-quality service, recommend products when appropriate, and participate in training to expand your knowledge. Adhere to company policies and procedures and use relevant tools and databases.