Mid-Market Customer Success Manager

Aiwyn
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["High EQ","Stakeholder management","Negotiation","Collaboration","Self-motivated"]

Own customer success for strategic enterprise accounts by leading onboarding, post-launch reviews, and quarterly business reviews. Build tailored success plans aligned to customers’ objectives, guide adoption of the platform, and drive long-term retention, expansion, and advocacy. Partner cross-functionally with Customer Support, Sales, Product, and Marketing, while continuously improving renewals processes using customer health data and renewal playbooks.

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Aiwyn
Aiwyn
2 days ago

Mid-Market Customer Success Manager

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Last checked: 3 hours agoStatus: Live

Job Summary

Own customer success for strategic enterprise accounts by leading onboarding, post-launch reviews, and quarterly business reviews. Build tailored success plans aligned to customers’ objectives, guide adoption of the platform, and drive long-term retention, expansion, and advocacy. Partner cross-functionally with Customer Support, Sales, Product, and Marketing, while continuously improving renewals processes using customer health data and renewal playbooks.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Oversee customer onboarding, post-launch reviews, quarterly business reviews, and executive check-ins to ensure customer success and satisfaction.
  • •Develop tailored success plans with enterprise customers that deliver measurable outcomes aligned to customer objectives.
  • •Guide customers on adopting and maximizing usage of the solutions to drive long-term retention, expansion, and advocacy.
  • •Work with Customer Support to address customer inquiries and technical issues.
  • •Design and refine renewal playbooks and collaborate on renewals process improvements using customer health insights; travel up to 30% for executive check-ins.
Travel: Medium travel

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceVisionDentalHsa/fsaRemote WorkPaid LeaveEquity401kTravel Allowance

Key Requirements

  • •2+ years in Customer Success, Renewal Management, or Account Management with a focus on enterprise-level SaaS customers.
  • •Experience in early-stage startups and adapting quickly in ambiguous environments.
  • •Proven success increasing renewal rates and building effective renewal processes.
  • •Create and refine Customer Success playbooks; familiarity with HubSpot or Salesforce is required.
  • •Analyze large data sets to identify trends and lead indicators for customer health, risk mitigation, and negotiation success.
Experience:2+ yearsSaaSEnterprise accountsCustomer successRenewals
Skills:High EQStakeholder managementNegotiationCollaborationSelf-motivated
Tech Stack:HubSpotSalesforceGainsightChurnZero

Company Brief

Aiwyn
Provides AI-driven tools to generate original music, vocals, and production for creators, artists, and brands, enabling rapid composition and sonic customization using machine learning models.
Industry: Music Industry
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