Lead CSR/Teller- Banner Elk, NC- Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Confidentiality","Sound judgment","Problem resolution","Leadership"]

Serve as the most complex CSR/Teller, delivering excellent customer service, listening to customer needs, and guiding customers to the right partners for consultative conversations. Follow up on questions, maintain confidentiality, and ensure ethical behavior while operating within the bank’s risk appetite. Support daily office operations with cash handling responsibilities, collaborate with the Financial Center Manager on cash counts and FCA requests, and help train newly hired CSR team members while referring customers appropriately.

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Fifth Third Bancorp
Fifth Third Bancorp
11 hours ago

Lead CSR/Teller- Banner Elk, NC- Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Serve as the most complex CSR/Teller, delivering excellent customer service, listening to customer needs, and guiding customers to the right partners for consultative conversations. Follow up on questions, maintain confidentiality, and ensure ethical behavior while operating within the bank’s risk appetite. Support daily office operations with cash handling responsibilities, collaborate with the Financial Center Manager on cash counts and FCA requests, and help train newly hired CSR team members while referring customers appropriately.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide excellent customer service in all interactions, including listening to customer needs and guiding customers to the appropriate business partners.
  • •Handle the most complex CSR duties with considerable independent judgment and follow bank policies and procedures.
  • •Manage risk by identifying, assessing, monitoring, and reporting risks of all types while ensuring actions drive a positive customer experience.
  • •Collaborate with the Financial Center Manager to complete monthly cash counts and gather and report monthly FCA requests, and perform daily office responsibilities to keep the office running efficiently.
  • •Assist with training newly hired Customer Service Representatives and identify customer needs during outreach to make appropriate referrals using the required tools for tracking.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
  • •Ability to interact confidently and comfortably with the public, demonstrating sound judgment and problem resolution.
  • •Flexibility in scheduling and ability to act as a leader/resource for customers and the platform team.
Education:High School
Skills:Customer serviceConfidentialitySound judgmentProblem resolutionLeadership

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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