Service Concierge, Millbrae (2nd shift)

Interface with service center clients to deliver a world-class customer experience. Greet clients, answer phones, direct inquiries, and coordinate/schedule appointments based on capacity and priority. Manage open service tasks and due bills with follow-up and accurate system logging. Facilitate loaner agreements and work order pre-writes, assist during vehicle check-in (intake forms, photos, damages reporting), and support facility service request reporting.