Service Concierge, Millbrae (2nd shift)

Lucid Motors
United States
Workplace: OnsiteFull timeUSD 19 - 26 hourlyFunction: Hospitality & Food ServiceSkills: ["Customer service","Problem-solving","Organizational skills","Communication","Computer literacy"]

Interface with service center clients to deliver a world-class customer experience. Greet clients, answer phones, direct inquiries, and coordinate/schedule appointments based on capacity and priority. Manage open service tasks and due bills with follow-up and accurate system logging. Facilitate loaner agreements and work order pre-writes, assist during vehicle check-in (intake forms, photos, damages reporting), and support facility service request reporting.

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Lucid Motors
Lucid Motors
1 month ago

Service Concierge, Millbrae (2nd shift)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Interface with service center clients to deliver a world-class customer experience. Greet clients, answer phones, direct inquiries, and coordinate/schedule appointments based on capacity and priority. Manage open service tasks and due bills with follow-up and accurate system logging. Facilitate loaner agreements and work order pre-writes, assist during vehicle check-in (intake forms, photos, damages reporting), and support facility service request reporting.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Entry level

Key Responsibilities

  • •Provide a world-class customer experience by greeting clients, answering phones, directing inquiries, and scheduling appointments.
  • •Coordinate and schedule client appointments based on service center capacity, turnaround time, and priority levels.
  • •Manage open service tasks and due bills, proactively follow up on customer concerns, and meticulously log activities in the system.
  • •Manage and facilitate loaner agreements, including coordinating rental vehicle requests and arranging Lyft rides.
  • •Generate work order pre-writes, assist with vehicle check-in (intake forms, photographs, damage reporting), and submit service requests for facility repairs and maintenance.

Pay and Benefits

Salary: USD 19 - 26 hourly
Perks:Health InsuranceDentalVisionLife InsurancePaid LeavePaid Holidays401kDisability Insurance

Key Requirements

  • •18 years of age or older.
  • •Demonstrated excellence in customer service.
  • •Ability to solve problems and manage multiple priorities in a fast-paced environment.
  • •Excellent written and verbal communication skills.
  • •Ability to use basic computer applications (Microsoft Office) and learn proprietary DMS software.
Skills:Customer serviceProblem-solvingOrganizational skillsCommunicationComputer literacy
Licenses:Valid driver’s license
Certifications:CPR training
Tech Stack:Microsoft OfficeDMSService Channel

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn