RMA & Repair Lead

Etched
San Jose
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningSkills: ["Communication","Cross-functional collaboration","Problem-solving","Customer focus","Technical leadership"]

Own the end-to-end RMA and repair operation for AI hardware, covering return authorization, triage, repair or replacement, reverse logistics, and supplier recovery. Lead and scale repair capability in-house or via outsourced partners, defining repair strategy, debug flows, failure analysis requirements, and repair-vs-scrap criteria. Translate manufacturing processes into repeatable repair work instructions and build service analytics to drive corrective actions and better product reliability.

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FursaFursa
Etched
Etched
1 day ago

RMA & Repair Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own the end-to-end RMA and repair operation for AI hardware, covering return authorization, triage, repair or replacement, reverse logistics, and supplier recovery. Lead and scale repair capability in-house or via outsourced partners, defining repair strategy, debug flows, failure analysis requirements, and repair-vs-scrap criteria. Translate manufacturing processes into repeatable repair work instructions and build service analytics to drive corrective actions and better product reliability.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Manager level

Key Responsibilities

  • •Own the end-to-end RMA process from customer return authorization through triage, repair or replacement, reverse logistics, and supplier recovery/warranty claims.
  • •Develop and manage RMA workflows covering return authorization, repair/replacement, and reverse logistics.
  • •Build and manage repair operations (in-house or outsourced), including capacity planning and day-to-day management of depots and partners.
  • •Define the technical definition of repair by product and level, including debug flows, failure analysis requirements, test coverage, and repair-vs-scrap criteria.
  • •Translate production/manufacturing processes into repair processes (repair travelers, work instructions, tooling/fixtures, test stations, calibration, and operator training/certification) and drive corrective actions via repair analytics.

Pay and Benefits

Perks:Health InsuranceDentalVisionHousing SubsidyRelocationMeal AllowanceWellness Stipend

Key Requirements

  • •8+ years owning end-to-end Repair/RMA or hardware support operations, from returns flow through resolution.
  • •Experience standing up a repair operation from scratch or selecting and managing outsourced repair partners in a fast-paced environment.
  • •Hands-on technical depth in hardware debug, including board- and system-level troubleshooting and failure analysis.
  • •Ability to convert NPI/manufacturing process documentation into repair processes, work instructions, and test flows.
  • •Strong understanding of failure analysis (FA), root cause, and corrective action processes.
Experience:HardwareAI hardwareReverse logisticsManufacturingRepair operations
Skills:CommunicationCross-functional collaborationProblem-solvingCustomer focusTechnical leadership
Tech Stack:PLMERPFMEAPareto

Company Brief

Etched
Designs transformer‑specialized AI inference ASICs (product: Sohu) to accelerate large‑language‑model workloads, working with TSMC for fabrication and targeting energy‑efficient inference performance.
Industry: Hardware Devices
Company Size: Medium (51 to 250 employees)
Growth: Early Stage Startup
Valuation: Unicorn (USD 1B+)
Funding: Series A
Headquarters: San Jose, United States
Founded: 2022
WebsiteLinkedInGlassdoor