Technical Services Engineer

MongoDB
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Problem-solving","Customer service","Collaboration","Ability to learn quickly","Calm under pressure"]

Solve complex MongoDB customer challenges across the MongoDB ecosystem—database server, drivers, cloud, and infrastructure. Work with large customers on architecture, performance, recovery, security, networking, and storage at scale, while interfacing with product and development teams on customer needs. Contribute to internal tooling and support projects, including software development for performance, benchmarking, and diagnostics.

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FursaFursa
MongoDB
MongoDB
3 days ago

Technical Services Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Solve complex MongoDB customer challenges across the MongoDB ecosystem—database server, drivers, cloud, and infrastructure. Work with large customers on architecture, performance, recovery, security, networking, and storage at scale, while interfacing with product and development teams on customer needs. Contribute to internal tooling and support projects, including software development for performance, benchmarking, and diagnostics.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Advise customers and resolve complex MongoDB problems across the MongoDB ecosystem.
  • •Work with customers on architecture, performance, recovery, security, and related technical challenges.
  • •Serve as an expert resource for best practices in running MongoDB at scale.
  • •Interface with product management and development teams to advocate for customer needs.
  • •Contribute to internal projects, including development of support tools for performance, benchmarking, and diagnostics.

Pay and Benefits

Perks:Parental LeaveFertility Assistance

Key Requirements

  • •5+ years of proven experience, including strong problem solving and customer service skills.
  • •Systems engineering experience covering areas like Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting.
  • •Understanding of core Kubernetes concepts (containers, namespaces, custom resources, and multi-cluster deployments).
  • •Networking knowledge of protocols such as DNS, TCP/IP, and SSL/TLS.
  • •Basic coding/scripting ability in one or more languages (e.g., Java, Python, Ruby, C, C++, C#, JavaScript/node.js, Go) and the ability to rapidly learn new technical skills.
Skills:Problem-solvingCustomer serviceCollaborationAbility to learn quicklyCalm under pressure
Languages:English
Tech Stack:MongoDBMongoDB AtlasCloud ManagerLinuxKubernetesDockerAWSAzureGoogle CloudJavaPythonRubyCC++C#JavaScriptNode.jsGoDNSTCP/IP

Company Brief

MongoDB
Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn