Content Writer - Taguig

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Content & Editorial (Writing/Editing)Experience: 3-4 yearsEducation: bachelorsSkills: ["Collaboration","Client relationship management","Communication","Analytical thinking","Problem-solving"]

Oversee content creation for process documentation and a client knowledge base, ensuring accuracy, clarity, and adherence to brand style. Lead knowledge base development by gathering and documenting client processes, building and maintaining a CMS-organized repository, and creating SOPs, FAQs, and job aids. Advise clients on KM strategy, manage client engagement, standardize writing styles, and use analytics to monitor content performance and drive improvements.

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Sutherland
Sutherland
3 days ago

Content Writer - Taguig

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Last checked: 7 hours agoStatus: Live

Job Summary

Oversee content creation for process documentation and a client knowledge base, ensuring accuracy, clarity, and adherence to brand style. Lead knowledge base development by gathering and documenting client processes, building and maintaining a CMS-organized repository, and creating SOPs, FAQs, and job aids. Advise clients on KM strategy, manage client engagement, standardize writing styles, and use analytics to monitor content performance and drive improvements.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Mid level

Key Responsibilities

  • •Collaborate with stakeholders to gather, analyze, and document existing processes.
  • •Develop and maintain a comprehensive knowledge base with accurate, clear, user-friendly content.
  • •Implement and manage a CMS to organize and categorize knowledge base content.
  • •Create knowledge base materials such as SOPs, FAQs, and job aids, while standardizing style and following brand guidelines.
  • •Act as a trusted advisor to clients on knowledge management strategies, drive adoption, and monitor content performance using analytics tools.

Key Requirements

  • •Bachelor’s degree in any stream or related field.
  • •C1 proficiency in English is mandatory.
  • •At least 3–4 years of experience in content creation and/or content management.
  • •Strong writing, editing, and proofreading skills with attention to detail.
  • •Proficiency using content management systems (CMS) and familiarity with UK/US English and style guides (e.g., Chicago Manual of Style, AP Style).
Experience:3-4 yearsKnowledge managementProcess documentation
Education:Bachelor's
Skills:CollaborationClient relationship managementCommunicationAnalytical thinkingProblem-solving
Languages:English
Tech Stack:CMSExcelPowerPointMS WordGoogle SheetsGoogle DocsAnalytics tools

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor