Manager, Airport Ramp Operations (New York City, NY, US)

Lead day-to-day customer service and ramp operations within the Hubs and Gateways Team in the Customer Experience Division. Oversee resource use, safety and security procedures, staffing schedules, time performance, and continuous performance improvements. Develop employees and customer service managers, manage vendor relationships, ensure internal audit compliance, and support revenue and expense control. Serve as a grievance hearing officer as required and interpret company policies for customers while working shifts including nights, weekends, and holidays.