Gridcare

1 day ago

Manager of 24/7 & Customer Support Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Stand up and run a new 24/7 operations center in Johnson City, owning the people, processes, and performance of the desk responsible for real-time energy market operations, customer support/escalations, and monitoring/incident management. Lead a shift-based workforce by hiring and training the first operators, writing procedures, ensuring coverage and compliance with market rules, and serving as the escalation point for hardware, software, and staffing issues.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Hire, train, manage, and schedule system operators to cover the operations desk 24/7, 365 days per year.
•Build and maintain shift schedules for coverage, PTO/absences, and applicable rest/fatigue requirements.
•Ensure compliance with energy market operating rules/manuals and operator training requirements.
•Work with customers to define, document, train, and maintain operating procedures.
•Serve as the escalation point for problems involving hardware, software, and 24/7 desk staffing/personnel issues.

Pay and Benefits

Salary: USD 120,000 - 180,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision

Key Requirements

•Experience mentoring and managing people who must follow set processes and procedures in a production setting.
•Demonstrated judgment to coach, unblock, and step in directly when needed.
•Experience implementing, documenting, and enforcing policies and procedures with audit trails and real regulatory consequences.
•High school diploma or equivalent.
•Management training of some kind (business degree, military leadership training, certificate program, etc).

Experience:Electric utilityEnergy tradingISO/RTOGrid operations

Education:High School

Skills:People managementCommunicationAttention to detailPresentationSound judgment

Company Brief

Gridcare

Provides an AI-powered platform that unlocks near-term electricity capacity on existing grids to accelerate data center and AI infrastructure deployment, partnering with utilities and developers to speed interconnections and reduce time-to-power.

Industry: Utilities

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Funding: Seed

Headquarters: Redwood City, United States

Founded: 2024

Website LinkedIn

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Gridcare

1 day ago

Manager of 24/7 & Customer Support Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Hire, train, manage, and schedule system operators to cover the operations desk 24/7, 365 days per year.
•Build and maintain shift schedules for coverage, PTO/absences, and applicable rest/fatigue requirements.
•Ensure compliance with energy market operating rules/manuals and operator training requirements.
•Work with customers to define, document, train, and maintain operating procedures.
•Serve as the escalation point for problems involving hardware, software, and 24/7 desk staffing/personnel issues.

Pay and Benefits

Salary: USD 120,000 - 180,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision

Key Requirements

•Experience mentoring and managing people who must follow set processes and procedures in a production setting.
•Demonstrated judgment to coach, unblock, and step in directly when needed.
•Experience implementing, documenting, and enforcing policies and procedures with audit trails and real regulatory consequences.
•High school diploma or equivalent.
•Management training of some kind (business degree, military leadership training, certificate program, etc).

Experience:Electric utilityEnergy tradingISO/RTOGrid operations

Education:High School

Skills:People managementCommunicationAttention to detailPresentationSound judgment

Company Brief

Gridcare

Industry: Utilities

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Funding: Seed

Headquarters: Redwood City, United States

Founded: 2024

Website LinkedIn