Customer Service Representative

Qureos
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Problem-solving","Reliability","Independent work","Communication"]

Handle customer inquiries by phone and email, troubleshoot issues, and provide product and technical support. Maintain accurate, up-to-date knowledge of services, qualify customers using multiple pricing schedules, and help customers understand how to use the website. Compile statistics and prepare management reports while analyzing customer needs and communicating internal follow-ups. Collaborate independently and help keep the sales force informed on activity and trends.

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FursaFursa
Qureos
Qureos
23 hours ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Handle customer inquiries by phone and email, troubleshoot issues, and provide product and technical support. Maintain accurate, up-to-date knowledge of services, qualify customers using multiple pricing schedules, and help customers understand how to use the website. Compile statistics and prepare management reports while analyzing customer needs and communicating internal follow-ups. Collaborate independently and help keep the sales force informed on activity and trends.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to customer inquiries via telephone or email and resolve problems according to service standards
  • •Provide product and technical support to customers and end users
  • •Maintain detailed and current knowledge of services
  • •Analyze customer needs and communicate them internally when required
  • •Compile statistics and prepare reports for management

Pay and Benefits

Perks:Employee DiscountHealth InsurancePaid Leave

Key Requirements

  • •Proven experience in a customer service role
  • •Above-average digital literacy, including proficiency in word processing, Excel, and accurate data entry
  • •Consistent dedication and reliability
  • •Self-motivated and able to work independently in a team environment
  • •Ability to qualify customers and work with multiple pricing schedules
Skills:Customer serviceProblem-solvingReliabilityIndependent workCommunication
Tech Stack:ExcelWord processing

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn