Remote Dealer Services Specialist II - Manheim (Western Pennsylvania Territory)

AutoTrader.com
Pittsburgh, Pennsylvania
Workplace: HybridFull timeUSD 22.02 - 33.08 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Communication","Organizational skills","Analytical skills","Attention to detail","Problem-solving","De-escalation","Relationship-building","Independent work","Team collaboration"]

Serve dealer clients across Western Pennsylvania as a hybrid remote Dealer Services Specialist II, building strong one-on-one relationships and guiding them across Manheim’s digital and onsite channels. Coordinate the sales process using data and vehicle valuation insights, coach dealers on tool usage, and educate on marketplace policies to ensure compliance. Partner with internal business units, resolve issues from start to finish, and maintain consistent service levels while traveling to auctions and dealerships.

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FursaFursa
AutoTrader.com
AutoTrader.com
1 day ago

Remote Dealer Services Specialist II - Manheim (Western Pennsylvania Territory)

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Last checked: 4 hours agoStatus: Live

Job Summary

Serve dealer clients across Western Pennsylvania as a hybrid remote Dealer Services Specialist II, building strong one-on-one relationships and guiding them across Manheim’s digital and onsite channels. Coordinate the sales process using data and vehicle valuation insights, coach dealers on tool usage, and educate on marketplace policies to ensure compliance. Partner with internal business units, resolve issues from start to finish, and maintain consistent service levels while traveling to auctions and dealerships.
Location: Pittsburgh, Pennsylvania
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Cultivate and nurture strong client relationships through proactive engagement, personalized communication, and tailored solutions.
  • •Partner with business units (including sales, mobile inspections, dealer services, and trade desk teams) to align strategies and deliver a unified client experience.
  • •Serve as a liaison between clients and internal teams, resolving issues end-to-end with ownership and responsiveness.
  • •Use a consultative approach with dealers on sales performance using industry/sales trends and vehicle valuation data to recommend improvements.
  • •Provide personalized coaching on a suite of tools and educate clients on marketplace policies to ensure compliance and maximize success.
Travel: Medium travel

Pay and Benefits

Salary: USD 22.02 - 33.08 hourly
Perks:Paid LeaveHealth InsuranceDentalVision401kParental Leave

Key Requirements

  • •High School Diploma/GED and 3 years’ experience in a related field (or an equivalent combination, such as additional education/certification or 5 years’ related experience).
  • •Strong verbal and written communication skills.
  • •Strong organizational skills with strong analytical skills and attention to detail.
  • •Ability to build strong business relationships.
  • •Problem solving and de-escalation skills, with excellent communication and interpersonal skills.
Experience:3+ yearsAutomotiveDealer servicesWholesale
Education:High School
Skills:CommunicationOrganizational skillsAnalytical skillsAttention to detailProblem-solvingDe-escalationRelationship-buildingIndependent workTeam collaboration

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn