Customer Services Representative

World Fuel Services
Quito
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Organizational skills","Attention to detail","Problem-solving"]

Serve as the primary VIP customer service and operations point of contact at a Quito FBO facility, supporting business aviation passengers, flight crews, operators, and visitors. Coordinate arriving/departing aircraft services, manage customer requests with timely follow-up, and liaise with airport authorities, government agencies, and service providers. Prepare quotations, maintain operational records, produce reports and shift handovers, and ensure a safe, compliant, professional customer experience.

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World Fuel Services
World Fuel Services
2 weeks ago

Customer Services Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Serve as the primary VIP customer service and operations point of contact at a Quito FBO facility, supporting business aviation passengers, flight crews, operators, and visitors. Coordinate arriving/departing aircraft services, manage customer requests with timely follow-up, and liaise with airport authorities, government agencies, and service providers. Prepare quotations, maintain operational records, produce reports and shift handovers, and ensure a safe, compliant, professional customer experience.
Location: Quito
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Welcome and assist passengers, flight crews, operators, and visitors with world-class customer service.
  • •Coordinate services for arriving and departing aircraft, including passenger, crew, and operational support.
  • •Act as the main point of contact for customer requests and ensure timely follow-up and execution.
  • •Liaise with airport authorities, government agencies, and service providers to support domestic and international flight operations.
  • •Prepare quotations, maintain operational records, manage invoicing, and provide operational reports and shift handovers.

Key Requirements

  • •Experience in customer service, hospitality, aviation, tourism, travel services, airport operations, or a related field.
  • •Strong communication and interpersonal skills.
  • •Ability to manage multiple priorities in a fast-paced environment.
  • •Strong organizational skills and attention to detail.
  • •Proficiency in Microsoft Office applications, with availability to work shifts including weekends and holidays.
Experience:Customer serviceHospitalityAviationTourismTravel servicesAirport operationsBusiness aviationFBOsAirlines
Skills:CommunicationInterpersonal skillsOrganizational skillsAttention to detailProblem-solving
Languages:SpanishEnglish
Tech Stack:Microsoft Office

Company Brief

World Fuel Services
World Kinect Corporation provides global fuel logistics, energy procurement, and related supply chain services to aviation, marine, and land transportation customers. The company helps businesses source, manage, and optimize fuel and energy needs worldwide.
Industry: Energy Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Miami, United States
Founded: 1984
WebsiteLinkedIn