Mid-Office Support - FTC 6 Months (London, GB, E14 5DX)

Allianz
London
Workplace: HybridContractFunction: Product ManagementSkills: ["Organisation","Prioritisation","Attention to detail","Communication","Learning agility"]

Support the ACMA/RM team by managing customer requests, tickets, inboxes, and system-related tasks to ensure continuity of service. Act as a second-line administrator for Level 2 queries and escalate when needed. Help deliver new business activities such as limit decisions, ledger matching, and ad hoc reporting. Work closely with customers via email and phone and build expertise in Compass, Ticketing, Workflows, and Contacts.

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FursaFursa
Allianz
Allianz
4 days ago

Mid-Office Support - FTC 6 Months (London, GB, E14 5DX)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Support the ACMA/RM team by managing customer requests, tickets, inboxes, and system-related tasks to ensure continuity of service. Act as a second-line administrator for Level 2 queries and escalate when needed. Help deliver new business activities such as limit decisions, ledger matching, and ad hoc reporting. Work closely with customers via email and phone and build expertise in Compass, Ticketing, Workflows, and Contacts.
Location: London
Workplace: Hybrid
Employment Type: Contract · Permanent
Job Function: Product Management

Key Responsibilities

  • •Support the ACMA/RM and BDM team by picking up workloads during absences, including inbox and ticketing management.
  • •Provide administrative and system support as a second line of defence so ACMA/RMs can focus on client engagement.
  • •Respond to or escalate Level 2 queries when ACMA/RMs are unavailable and handle ad hoc requests for the portfolio.
  • •Engage directly with customers via email and phone to maintain service standards.
  • •Support new business activities such as driving limit decisions, ledger matching, and producing ad hoc reports (e.g., CRA, Marketo).

Pay and Benefits

Perks:Life AssuranceIncome ProtectionRemote WorkShare IncentiveInsurance Discounts

Key Requirements

  • •Strong organisational skills with the ability to prioritise and manage multiple tasks.
  • •Capable of managing Level 2 tickets assigned to absent ACMAs with timely resolution.
  • •Efficient and accurate processing of administrative requests with strong attention to detail.
  • •Strong verbal and written communication with a customer-focused approach.
  • •Proficient in Excel, Outlook, Teams, and other key IT systems.
Skills:OrganisationPrioritisationAttention to detailCommunicationLearning agility
Tech Stack:CompassTicketingWorkflowsContactsExcelOutlookTeamsMarketoAI

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn