Agent Experience Manager

Compass
United States
Workplace: OnsiteFull timeUSD 32 - 34.25 hourlyFunction: Customer Success & Account ManagementSkills: ["Customer-centric","Training","Mentoring","Escalation management","Collaboration"]

Own day-to-day relationships with a portfolio of high-touch real estate agents, serving as their first point of contact for questions and issues via phone, email, ZenDesk tickets, and in-person meetings. Drive adoption of Compass technology through 1:1 support, strategic recommendations, and training. Provide marketing support by creating collateral and coordinating with Marketing Advisors, partnering with onboarding to ensure a smooth agent ramp-up and helping champion feedback across teams.

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Compass
Compass
1 day ago

Agent Experience Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own day-to-day relationships with a portfolio of high-touch real estate agents, serving as their first point of contact for questions and issues via phone, email, ZenDesk tickets, and in-person meetings. Drive adoption of Compass technology through 1:1 support, strategic recommendations, and training. Provide marketing support by creating collateral and coordinating with Marketing Advisors, partnering with onboarding to ensure a smooth agent ramp-up and helping champion feedback across teams.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Manage a portfolio of high-touch customers by responding to questions and issues via phone, email, ZenDesk tickets, and in-person meetings.
  • •Promote adoption of Compass technology by providing 1:1 support, strategic recommendations, and group training.
  • •Provide marketing support by answering questions, creating collateral from templates (e.g., listing presentations and postcards), and coordinating with Marketing Advisors.
  • •Partner with the Onboarding team to support new customer strategy and logistics, ensuring smooth first weeks and months.
  • •Mentor Agent Experience Coordinator(s), manage escalations, and provide front desk coverage when needed.

Pay and Benefits

Salary: USD 32 - 34.25 hourly
Perks:Paid LeaveSick TimeParental LeaveMedicalDentalVision401kHealth InsuranceLife InsuranceDisability InsuranceFlexible SpendingPet Insurance

Key Requirements

  • •2-3 years of experience in customer service, training, office management, hospitality, or operations
  • •Passion for supporting and serving agents trying to grow their businesses
  • •Previous experience in real estate is a plus
  • •Previous experience with live or remote training is a plus
  • •Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus
Experience:Real estateCustomer service
Skills:Customer-centricTrainingMentoringEscalation managementCollaboration
Languages:English
Tech Stack:ZenDeskZendeskSalesforceConfluence

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn