Support Engineer

PropelAuth
United States
Workplace: RemoteFull timeUSD 120,000 - 160,000 annuallyFunction: Product ManagementExperience: 3+ yearsSkills: ["Written communication","User empathy","Independent work","Careful execution","Ability to work quickly"]

Help customers integrate and succeed with an authentication platform, handling support requests via email and Slack and building or fixing small product changes when needed. Maintain API documentation, write tutorials and technical content, and suggest improvements based on recurring customer needs. Collaborate with product to scope larger changes and occasionally be on call outside standard 9am–5pm hours within your timezone.

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FursaFursa
PropelAuth
PropelAuth
2 days ago

Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 minutes agoStatus: Live

Job Summary

Help customers integrate and succeed with an authentication platform, handling support requests via email and Slack and building or fixing small product changes when needed. Maintain API documentation, write tutorials and technical content, and suggest improvements based on recurring customer needs. Collaborate with product to scope larger changes and occasionally be on call outside standard 9am–5pm hours within your timezone.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Monitor support channels (email and Slack) and respond to customer requests promptly
  • •Fix minor bugs or build minor features, or escalate when needed
  • •Maintain API documentation for the product
  • •Write tutorials and technical content to help customers understand the product
  • •Suggest features and improvements based on observed patterns

Pay and Benefits

Salary: USD 120,000 - 160,000 annually
Equity and Bonus:Equity
Perks:Health InsurancePaid Leave

Key Requirements

  • •3+ years engineering experience
  • •Experience working directly with customers
  • •Experience working independently on small teams
  • •Excellent written communication skills
  • •User empathy
Experience:3+ years
Skills:Written communicationUser empathyIndependent workCareful executionAbility to work quickly
Tech Stack:SlackAPIs

Eligibility

Nationality:US National

Company Brief

PropelAuth
Provides authentication and user management infrastructure for developers, offering hosted auth, session management, RBAC, and integrations to accelerate building secure B2B and SaaS applications.
Industry: Cybersecurity
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
WebsiteLinkedIn