Trend Micro

3 months ago

Customer Success Technical Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Strategic technical lead for Trend Micro’s enterprise clients, guiding post-deployment security outcomes and platform adoption within the TrendAI Vision One ecosystem. You’ll transform complex security requirements into scalable, operational successes, act as a trusted advisor, and drive adoption across strategic accounts through ongoing enablement and collaboration with internal teams.

Location: Perth

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Strategic Technical Advocacy: Act as the primary technical voice post-deployment, shifting from ticket resolution to security outcome attainment; contribute milestones to the Customer Success Plan and conduct regular platform reviews.
•Proactive Operations & Enablement: Guide onboarding and deployment for rapid time-to-value; design bespoke workshops to mature SOC and SIEM operations; provide proactive recommendations during security events.
•Operational Excellence & Leadership: Perform RCA on complex issues; coordinate with Product Engineering, R&D, and Sales Engineering to influence roadmaps; maintain an account health framework and operational reports.
•Platform Mastery & Architecture Reviews: Lead regular architectural reviews and configuration audits to maximize utilization of the TrendAI platform; ensure customers leverage full platform capabilities.
•Risk Management & Threat Defense: Provide oversight during critical security events; deliver strategic recommendations to strengthen customer security posture against evolving threats.

Pay and Benefits

Perks:Health InsuranceGym MembershipParental Leave

Key Requirements

•10+ years of experience in technical support, security architecture, systems engineering, or a relevant client-facing consulting field.
•Strong knowledge of security frameworks (NIST, MITRE ATT&CK), SIEM/SOC operations, and endpoint/network defense technologies.
•Deep understanding of multiple operating systems (Windows Server, Linux, Solaris) and hybrid-cloud infrastructure (AWS, Azure, GCP).
•Excellent written and verbal communication skills with the ability to articulate complex technical risks for executive stakeholders.
•Bachelor’s Degree in Engineering, Computer Science, or equivalent preferred; technical certifications are strongly preferred (e.g., TCAP, TSCE, CISSP, CCNA, CCNP, or Cloud Platform Certifications).

Experience:10+ yearsCybersecurityEnterprise securitySIEMSOC

Education:Bachelor's

Skills:CommunicationLeadershipAnalytical thinkingDocumentationReporting

Certifications:TCAPTSCECISSPCCNACCNP

Tech Stack:Windows ServerLinuxSolarisAWSAzureGCPSIEMSOCTrendAI Vision OneNISTMITRE ATT&CK

Company Brief

Trend Micro

Global cybersecurity company providing endpoint, cloud, network, and hybrid security solutions to protect businesses and consumers from cyber threats, leveraging threat intelligence, machine learning, and automated protection across environments.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1988

Website LinkedIn

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Trend Micro

3 months ago

Customer Success Technical Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: Perth

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Strategic Technical Advocacy: Act as the primary technical voice post-deployment, shifting from ticket resolution to security outcome attainment; contribute milestones to the Customer Success Plan and conduct regular platform reviews.
•Proactive Operations & Enablement: Guide onboarding and deployment for rapid time-to-value; design bespoke workshops to mature SOC and SIEM operations; provide proactive recommendations during security events.
•Operational Excellence & Leadership: Perform RCA on complex issues; coordinate with Product Engineering, R&D, and Sales Engineering to influence roadmaps; maintain an account health framework and operational reports.
•Platform Mastery & Architecture Reviews: Lead regular architectural reviews and configuration audits to maximize utilization of the TrendAI platform; ensure customers leverage full platform capabilities.
•Risk Management & Threat Defense: Provide oversight during critical security events; deliver strategic recommendations to strengthen customer security posture against evolving threats.

Pay and Benefits

Perks:Health InsuranceGym MembershipParental Leave

Key Requirements

•10+ years of experience in technical support, security architecture, systems engineering, or a relevant client-facing consulting field.
•Strong knowledge of security frameworks (NIST, MITRE ATT&CK), SIEM/SOC operations, and endpoint/network defense technologies.
•Deep understanding of multiple operating systems (Windows Server, Linux, Solaris) and hybrid-cloud infrastructure (AWS, Azure, GCP).
•Excellent written and verbal communication skills with the ability to articulate complex technical risks for executive stakeholders.
•Bachelor’s Degree in Engineering, Computer Science, or equivalent preferred; technical certifications are strongly preferred (e.g., TCAP, TSCE, CISSP, CCNA, CCNP, or Cloud Platform Certifications).

Experience:10+ yearsCybersecurityEnterprise securitySIEMSOC

Education:Bachelor's

Skills:CommunicationLeadershipAnalytical thinkingDocumentationReporting

Certifications:TCAPTSCECISSPCCNACCNP

Tech Stack:Windows ServerLinuxSolarisAWSAzureGCPSIEMSOCTrendAI Vision OneNISTMITRE ATT&CK

Company Brief

Trend Micro

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1988

Website LinkedIn