Senior Product Manager, Digital Transformation & AI

Visa
Austin
Workplace: HybridFull timeUSD 153,500 - 245,900 annuallyFunction: Product ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Analytical thinking","Problem-solving","Communication","Executive storytelling","Stakeholder influence"]

Own product strategy, roadmap, and delivery for voice, chat, and AI-powered servicing capabilities that drive Visa Client Care Transformation. Lead end-to-end product execution across Digital & AI solutions for Managed Services, defining AI vision (GenAI, agent assist, conversational AI, automation), setting requirements and success metrics, and partnering with Technology and Operations. Use data and business cases to prioritize, manage dependencies and release readiness, and influence executives through clear, executive-ready communications.

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FursaFursa
Visa
Visa
2 days ago

Senior Product Manager, Digital Transformation & AI

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own product strategy, roadmap, and delivery for voice, chat, and AI-powered servicing capabilities that drive Visa Client Care Transformation. Lead end-to-end product execution across Digital & AI solutions for Managed Services, defining AI vision (GenAI, agent assist, conversational AI, automation), setting requirements and success metrics, and partnering with Technology and Operations. Use data and business cases to prioritize, manage dependencies and release readiness, and influence executives through clear, executive-ready communications.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Own product strategy, roadmap, prioritization, and execution for Genesys Cloud voice and chat capabilities.
  • •Define and evolve the vision for AI-powered client servicing, including GenAI, agent assist enhancements, conversational AI, automation, and agentic workflows.
  • •Partner with Technology to shape technical approaches, architecture considerations, APIs, integrations, and implementation strategies.
  • •Lead end-to-end discovery, evaluation, and prioritization of voice and chat use cases and manage roadmaps, risks, dependencies, and release readiness.
  • •Define and monitor KPIs and adoption metrics, and deliver executive-ready communications on strategy, progress, risks, and business outcomes.
Travel: Low travel

Pay and Benefits

Salary: USD 153,500 - 245,900 annually
Perks:Health InsuranceDentalVision401kFsa/hsaLife InsurancePaid LeaveWellness Stipend

Key Requirements

  • •8+ years of relevant work experience with a Bachelor’s Degree, or at least 5 years with an Advanced Degree (e.g., Masters, MBA, JD, MD), or 2 years with a PhD.
  • •Strong understanding of contact center technologies and omni-channel servicing, including Genesys Cloud.
  • •Proven experience delivering large-scale AI-powered solutions such as GenAI, workflow automation, virtual assistants, intelligent routing, or agentic AI.
  • •Experience managing complex technology dependencies, APIs, integrations, and enterprise-scale platform modernization.
  • •Ability to influence cross-functional stakeholders without direct authority and translate strategy into measurable outcomes.
Experience:8+ yearsPaymentsFinancial servicesClient servicingContact center technologyDigital transformation
Education:Bachelor's
Skills:Analytical thinkingProblem-solvingCommunicationExecutive storytellingStakeholder influence
Tech Stack:Genesys CloudGenAIAgent AssistConversational AIVirtual assistantsIntelligent routingAgentic AITelephony platformsIVROmni-channel servicingAPIsIntegrationsCRM

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
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