Customer Success Manager

MongoDB
Tokyo
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5-7 yearsEducation: bachelorsSkills: ["Communication","Influence","Customer advocacy","Strategic planning","Stakeholder management"]

Own a portfolio of customers and act as a trusted advisor, maximizing lifetime value, retention, revenue realization, and advocacy. Conduct customer advisory and business reviews, identify risks, and drive adoption outcomes through mutual success plans. Forecast key outcomes for senior leadership, maintain accurate internal insights, and coordinate across Sales, Product, Services, Support, and Training to translate customer needs into measurable impact. Based in Tokyo with a hybrid working model.

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FursaFursa
MongoDB
MongoDB
1 month ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own a portfolio of customers and act as a trusted advisor, maximizing lifetime value, retention, revenue realization, and advocacy. Conduct customer advisory and business reviews, identify risks, and drive adoption outcomes through mutual success plans. Forecast key outcomes for senior leadership, maintain accurate internal insights, and coordinate across Sales, Product, Services, Support, and Training to translate customer needs into measurable impact. Based in Tokyo with a hybrid working model.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Proactively identify risks and ensure deployment health by advising on best practices and operational strategies, accelerating time-to-value.
  • •Run comprehensive customer business reviews, analyzing technical health and operational performance and translating insights into value-based outcomes.
  • •Own elements of account plans to drive customer maturity, retention, and revenue realization across the customer journey.
  • •Track and report progress against key business outcomes and forecast revenue retention and realization to senior leadership.
  • •Coordinate internally to amplify the customer voice, align resources, and deliver measurable impact to improve customer health and value realization.

Pay and Benefits

Perks:Parental Leave

Key Requirements

  • •5 to 7+ years in a technical customer-facing role such as Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, or Technical Account Management for a deeply technical, ideally consumption-based product.
  • •3+ years being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers.
  • •Excellent verbal and written communication skills with the ability to influence technical and business outcomes.
  • •Bachelor’s degree in Computer Science or STEM, or equivalent technical work experience.
Experience:5-7 years
Education:Bachelor's in Computer Science, STEM
Skills:CommunicationInfluenceCustomer advocacyStrategic planningStakeholder management
Tech Stack:MongoDBMongoDB AtlasAWSGoogle CloudMicrosoft Azure

Company Brief

MongoDB
Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn